Aircall Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose Aircall when CRM/helpdesk CTI depth, IVR routing and outbound dialing must live in one mid-market phone system and you can commit to at least three licences.

Last updated 2026-08-17Independent editorial review

Starting price
$30.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion

Visit Aircall

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SoftwareGlimpse review

8.3/10

Good

ease of use8
voice messaging quality9
routing workflows9
integrations10
analytics8
outbound tools8

How we score →

All features

13 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

Cloud phone / VoIP
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
What the demo shows
Aircall Workspace softphone UI with integrations, transcriptions, and daily stats
Source: Official Aircall
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor video
Aircall Workspace
How Aircall presents the product in an official vendor video.
What this shows
Aircall Workspace softphone UI with integrations, transcriptions, and daily stats
• Aircall Workspace softphone UI with integrations, transcriptions, and daily stats
Call routing & IVR
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
Aircall Workspace hero UI from the official Aircall homepage.
Screenshot source ↗
Call recording
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
Aircall Workspace hero UI from the official Aircall homepage.
Screenshot source ↗
Power dialer
Essentials
SoftwareGlimpse assessment: Plan-dependent
What it supports
Entry point: Essentials
Limitations
May require a higher plan than the entry tier
Included in
✓ Essentials
✓ Professional
✓ Custom
SMS messaging
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
WhatsApp Business
Essentials
SoftwareGlimpse assessment: Add-on
What it supports
Entry point: Essentials
Limitations
May require an add-on or separate purchase
Included in
✓ Essentials
✓ Professional
✓ Custom
Shared inbox
Essentials
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
Team messaging
Essentials
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
Video meetings
Essentials
SoftwareGlimpse assessment: Not supported
What it supports
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
CRM / CTI integrations
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
Analytics & reporting
Essentials
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom
AI assistance
Essentials
SoftwareGlimpse assessment: Add-on
What it supports
Entry point: Essentials
Limitations
May require an add-on or separate purchase
Included in
✓ Essentials
✓ Professional
✓ Custom
What the demo shows
AI Assist call summary and coaching upgrades
Source: Official Aircall
This video is hosted on YouTube
This content is hosted by YouTube. The player loads only after you allow marketing cookies.
Official vendor tutorial
Aircall AI Assist updates
How Aircall presents the product in an official vendor video.
What this shows
AI Assist call summary and coaching upgrades
• AI Assist call summary and coaching upgrades
Unified multichannel inbox
Essentials
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Essentials
Included in
✓ Essentials
✓ Professional
✓ Custom

Filter features

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Aircall feature summary

Total features: 13
Features with demo: 2
In Essentials: 12
In Professional: 12
In Custom: 12

Top strengths

250+ integrations and API access with a dedicated Salesforce CTI on Professional
IVR, smart routing and queue callback cover real inbound support workflows
Power Dialer and Voicemail Drop for outbound sales on Professional
Unlimited inbound and unlimited simultaneous outbound calling documented first-party
Mature AI surface: AI Voice Agents, AI Assist and AI Assist Pro with free monthly voice-agent minutes

Quick facts

Starting price: $30.00/user/month
Free plan: No
Free trial: Yes
Best for: Mid-market sales and support teams that need CRM/helpdesk CTI as a primary buying criterion
Company size: SMB → Mid-market
Company: Aircall

View full Aircall profile →

View pricing

All features

Cloud phone / VoIP

Aircall Workspace

What this shows

Call routing & IVR

Call recording

Power dialer

SMS messaging

WhatsApp Business

Shared inbox

Team messaging

Video meetings

CRM / CTI integrations

Analytics & reporting

AI assistance

Aircall AI Assist updates

What this shows

Unified multichannel inbox