SoftwareGlimpse

monday sales CRM vs Zendesk Sell

monday sales CRM fits monday sales crm fits many small-business crm evaluations; Zendesk Sell fits sales crm from zendesk for teams that want pipeline management alongside the broader zendesk customer experience stack.

Independently recommendedLast updated Sep 24, 20266 evidence sources14 screenshotsHow we compare
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monday sales CRM logo

monday sales CRM

7.3/10

Work OS–style sales CRM from monday.com for visual pipelines, automations, and team collaboration.

Best for

  • • monday sales CRM fits many small-business CRM evaluations
  • • monday sales CRM is evaluated here as a CRM/sales tool
  • • monday sales CRM applies monday.com’s Work OS boards to sales pipelines, automations, and collaborative deal management

Starting from €12.00/user/mo

No free plan

Visit monday sales CRM
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VS

Our verdict

Our verdict

No universal winner

There is no universal winner between monday sales CRM and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

monday sales CRM is better for

  • ✓ Ease of use
  • ✓ Pipeline management
  • ✓ Sales automation
  • ✓ Reporting

Zendesk Sell is better for

  • ✓ Email capabilities
  • ✓ Scalability

Tie

  • • Integrations

Choose monday sales CRM if: monday sales CRM fits many small-business CRM evaluations

Choose Zendesk Sell if: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack

See detailed comparison ↓
Zendesk Sell logo

Zendesk Sell

6.8/10

Zendesk Sell CRM; Team $19 through Enterprise $169/agent/mo annual.

Best for

  • • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack

Starting from $19.00/user/mo

No free plan

Visit Zendesk Sell
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose monday sales CRM if…

  • monday sales CRM fits many small-business CRM evaluations
  • monday sales CRM is evaluated here as a CRM/sales tool
  • monday sales CRM applies monday.com’s Work OS boards to sales pipelines, automations, and collaborative deal management
  • You prioritize ease of use

Choose Zendesk Sell if…

  • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack
  • You prioritize email capabilities
  • You prioritize scalability

Overall recommendation

There is no universal winner between monday sales CRM and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.

Key trade-off

monday sales CRM trades toward ease of use; Zendesk Sell trades toward email capabilities.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Ease of usemonday sales CRM winsmonday sales CRM leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Salesmonday sales CRM winsmonday sales CRM leads on pipeline management (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Automationmonday sales CRM winsmonday sales CRM leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Email capabilitiesZendesk Sell winsStronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (7/10 vs 7/10).
Reportingmonday sales CRM winsStronger coverage across reporting, forecasting. editorial scores are close (7/10 vs 7/10).
Customizationmonday sales CRM winsmonday sales CRM leads on customization (8/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
IntegrationsTiemonday sales CRM and Zendesk Sell are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Administrationmonday sales CRM winsmonday sales CRM leads on administration (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Enterprise suitabilityZendesk Sell winsZendesk Sell leads on scalability (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Core CRM

Featuremonday sales CRMZendesk Sell
Contact managementStrongStrong
Lead managementStrongStrong
Pipeline managementStrongStrong
Deal managementStrongStrong

Sales engagement

Featuremonday sales CRMZendesk Sell
Email syncStrongStrong
Email trackingNot evidencedStrong
Workflow automationStrongStrong
Sales automationStrongStrong

Reporting

Featuremonday sales CRMZendesk Sell
ReportingStrongStrong
ForecastingModerateNot evidenced

Platform

Featuremonday sales CRMZendesk Sell
IntegrationsStrongStrong
Custom fieldsStrongStrong
Custom pipelinesStrongStrong
Mobile appStrongStrong
AI assistanceModerateModerate

Pricing comparison

Pricing evidence last checked Sep 7, 2026.

monday sales CRM logo

monday sales CRM

From €12.00/user/mo

No free planFree trial available
  • Basic€12.00/user/mo
  • Standard€17.00/user/mo
  • Pro€28.00/user/mo
  • UltimateSee details
Zendesk Sell logo

Zendesk Sell

From $19.00/user/mo

No free planFree trial available
  • Team$19.00/user/mo
  • Growth$55.00/user/mo
  • Professional$115.00/user/mo
  • Enterprise$169.00/user/mo

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

Seatsmonday sales CRMZendesk Sell
5~€60.00/mo (Basic × 5)~$95.00/mo (Team × 5)
10~€120.00/mo (Basic × 10)~$190.00/mo (Team × 10)
25~€300.00/mo (Basic × 25)~$475.00/mo (Team × 25)
50~€600.00/mo (Basic × 50)~$950.00/mo (Team × 50)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Researched list starting prices: monday sales CRM from $12/user/mo; Zendesk Sell from $19/user/mo. Confirm live vendor pricing before buying.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → monday sales CRM

    Best for ease of use

    monday sales CRM leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → monday sales CRM

    Best for pipeline management

    monday sales CRM leads on pipeline management (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → monday sales CRM

    Best for sales automation

    monday sales CRM leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Zendesk Sell

    Best for email capabilities

    Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (7/10 vs 7/10).

  • → Zendesk Sell

    Best for scalability

    Zendesk Sell leads on scalability (6/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The differences that actually matter

Pair-specific analysis for monday sales CRM vs Zendesk Sell — not generic category copy.

  • Pipeline management

    monday sales CRM ahead

    On pipeline management, monday sales CRM is ahead. monday sales CRM: monday sales CRM leads on pipeline management (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. Zendesk Sell: Trails monday sales CRM on this criterion.

  • Email capabilities

    Zendesk Sell ahead

    On email capabilities, Zendesk Sell is ahead. monday sales CRM: Trails Zendesk Sell on this criterion. Zendesk Sell: Stronger coverage across email sync, email tracking, email sequences, call functionality. editorial scores are close (7/10 vs 7/10)..

  • Sales automation

    monday sales CRM ahead

    On sales automation, monday sales CRM is ahead. monday sales CRM: monday sales CRM leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. Zendesk Sell: Trails monday sales CRM on this criterion.

  • Reporting

    monday sales CRM ahead

    On reporting, monday sales CRM is ahead. monday sales CRM: Stronger coverage across reporting, forecasting. editorial scores are close (7/10 vs 7/10).. Zendesk Sell: Trails monday sales CRM on this criterion.

  • Value for money

    Depends

    Value for money: monday sales CRM — monday sales CRM researched starting price $12/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan.. Zendesk Sell — monday sales CRM researched starting price $12/user/mo vs Zendesk Sell $19/user/mo. Better value depends on which features you need on that plan..

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

monday sales CRM logo

monday sales CRM

Pros

  • Stronger on ease of use
  • Stronger on pipeline management
  • Stronger on sales automation
  • Stronger on reporting

Cons

  • Trails on email capabilities
  • Trails on scalability
Zendesk Sell logo

Zendesk Sell

Pros

  • Stronger on email capabilities
  • Stronger on scalability

Cons

  • Trails on ease of use
  • Trails on pipeline management
  • Trails on sales automation

Implementation & learning curve

Based on researched setup / ease criteria for this pair.

monday sales CRM

  • Stronger on ease of use: monday sales CRM leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
  • Stronger on administration: monday sales CRM leads on administration (7/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Zendesk Sell

  • Trails on ease of use relative to monday sales CRM
  • Trails on administration relative to monday sales CRM

Integrations

Overlaps and exclusives from product integration data when available.

monday sales CRM: Strong. Zendesk Sell: Strong.

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose monday sales CRM if…

  • You need Zendesk Sell's stronger email capabilities more than monday sales CRM's strengths
  • You need Zendesk Sell's stronger scalability more than monday sales CRM's strengths
  • Your primary fit looks closer to: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack

Don't choose Zendesk Sell if…

  • You need monday sales CRM's stronger ease of use more than Zendesk Sell's strengths
  • You need monday sales CRM's stronger pipeline management more than Zendesk Sell's strengths
  • You need monday sales CRM's stronger sales automation more than Zendesk Sell's strengths
  • Your primary fit looks closer to: monday sales CRM fits many small-business CRM evaluations

Alternatives worth considering

When neither product is the right fit.

  • Pipedrive logoPipedrive

    Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.

  • HubSpot logoHubSpot

    AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.

  • Close logoClose

    Sales-focused CRM for pipeline management and sales engagement workflows.

  • Salesforce logoSalesforce

    Enterprise CRM platform for sales, service, marketing, and customer data across large and mid-market teams.

Final verdict

Scenario-level close — not a repeat of the intro.

monday sales CRM wins when…

monday sales CRM fits many small-business CRM evaluations

Zendesk Sell wins when…

Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack

  • Best for ease of usemonday sales CRM
  • Best for pipeline managementmonday sales CRM
  • Best for sales automationmonday sales CRM
  • Best for email capabilitiesZendesk Sell

Which one should you choose?

Choose monday sales CRM if:

  • monday sales CRM fits many small-business CRM evaluations
  • monday sales CRM is evaluated here as a CRM/sales tool
  • monday sales CRM applies monday.com’s Work OS boards to sales pipelines, automations, and collaborative deal management

Choose Zendesk Sell if:

  • Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack

Product screenshots

Real product UI from our media library — no placeholders.

monday sales CRM

  • monday sales CRM board UI from official monday.com/crm.
  • monday CRM data workspace visual from official monday.com/crm.
  • monday CRM pipeline/group UI from official monday marketing.
  • monday CRM pipeline UI from official monday.com/crm.

FAQ

Is monday sales CRM better than Zendesk Sell?
There is no universal winner between monday sales CRM and Zendesk Sell. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Which is easier to use?
monday sales CRM leads on ease of use (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which CRM fits which team?
monday sales CRM: monday sales CRM fits many small-business CRM evaluations Zendesk Sell: Sales CRM from Zendesk for teams that want pipeline management alongside the broader Zendesk customer experience stack
Which is stronger for sales automation?
monday sales CRM leads on sales automation (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Does monday sales CRM or Zendesk Sell have a free plan?
monday sales CRM: No free plan. Zendesk Sell: No free plan.
How does monday sales CRM vs Zendesk Sell pricing compare?
monday sales CRM starts from €12.00/user/mo. Zendesk Sell starts from $19.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

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  • No invented scores or prices
  • Affiliate links never change winners

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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