SoftwareGlimpse

Microsoft Teams vs Cisco Webex

Compare Microsoft Teams and Cisco Webex on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

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Microsoft Teams

7.3/10

M365 collaboration hub (chat, meetings, files) with optional Teams Phone telephony add-on — free Teams tier exists; Phone Standard ~$10/user/month annual plus PSTN.

Best for

• Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
• Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
• IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Starting from $0.00/user/mo

Free plan available

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VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Microsoft Teams is better for

✓ CRM / CTI integrations

Cisco Webex is better for

✓ Number / country coverage
✓ Power dialer
✓ Routing & IVR
✓ Analytics

Tie

• WhatsApp Business
• AI features

Choose Microsoft Teams if: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

Choose Cisco Webex if: Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)

See detailed comparison ↓

Cisco Webex

8/10

Enterprise UC suite (meetings, messaging, Webex Calling) — Meet/Suite published floors; Calling and Contact Center often quote-layered.

Best for

• Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
• Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
• Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems

Starting from $14.50/user/mo

Free plan available

Visit Cisco Webex

Microsoft Teams vs Cisco Webex at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Microsoft Teams
Cisco Webex
User / licence minimumDepends
Microsoft Teams
Cisco Webex
Number / country coverageCisco Webex
Microsoft Teams
Cisco Webex
Power dialerCisco Webex
Microsoft Teams
Cisco Webex
WhatsApp BusinessTie
Microsoft Teams
Cisco Webex

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Microsoft Teams
Best for crm / cti integrations
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Cisco Webex
Best for number / country coverage
Stronger cloud phone availability
→ Cisco Webex
Best for power dialer
Cisco Webex leads on power dialer (3/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Cisco Webex
Best for routing & ivr
Cisco Webex leads on routing (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
Microsoft Teams
Microsoft Teams researched starting price from $0/mo; a free plan is researched; Cisco Webex researched starting price from $14.5/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Cisco Webex
Microsoft Teams researched starting price from $0/mo; a free plan is researched; Cisco Webex researched starting price from $14.5/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
Microsoft Teams
Microsoft Teams and Cisco Webex have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Cisco Webex: not-supported).
Cisco Webex
Microsoft Teams and Cisco Webex have the same researched availability on whatsapp business (Microsoft Teams: not-supported; Cisco Webex: not-supported).
Power dialer
Cisco Webex wins
Microsoft Teams
Trails Cisco Webex on this criterion
Cisco Webex
Cisco Webex leads on power dialer (3/10 vs 6/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
Cisco Webex wins
Microsoft Teams
Trails Cisco Webex on this criterion
Cisco Webex
Cisco Webex leads on routing (5/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Microsoft Teams wins
Microsoft Teams
Microsoft Teams leads on crm integrations (10/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Cisco Webex
Trails Microsoft Teams on this criterion

Which should you choose?

Choose Microsoft Teams if

Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Enterprises that may add Teams Phone later for PSTN without changing collaboration vendors
IT-led rollouts that prioritise identity, compliance and app ecosystem over dialer features

Choose Cisco Webex if

Enterprises standardising on Cisco hybrid-work UC (meetings + Calling + messaging)
Organisations already in a Cisco EA that want Calling without a second UCaaS vendor
Buyers who need FedRAMP / regulated meeting paths and room-device ecosystems

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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