SoftwareGlimpse

Ivanti Neurons for ITSM vs TOPdesk

Ivanti Neurons for ITSM fits enterprises already in ivanti endpoint/itam who want neurons itsm on the same gravity well; TOPdesk fits it teams that want a published gbp agent itsm sku rather than a servicenow rfp.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare
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Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

8/10

Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • • Desks that will not self-serve a $19 Freshservice Starter

Starting from $95.00/user/mo

No free plan

Visit Ivanti Neurons for ITSM
Read review

VS

Our verdict

Our verdict

No universal winner

There is no universal winner between Ivanti Neurons for ITSM and TOPdesk. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Ivanti Neurons for ITSM is better for

  • ✓ Security & admin

TOPdesk is better for

  • ✓ Starting pricing

Tie

  • • Integrations

Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

See detailed comparison ↓
TOPdesk logo

TOPdesk

7.8/10

ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Starting from $51.00/user/mo

No free plan

Visit TOPdesk
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose Ivanti Neurons for ITSM if…

  • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • Desks that will not self-serve a $19 Freshservice Starter
  • You prioritize security & admin

Choose TOPdesk if…

  • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
  • You prioritize starting pricing

Overall recommendation

There is no universal winner between Ivanti Neurons for ITSM and TOPdesk. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Key trade-off

Ivanti Neurons for ITSM trades toward security & admin; TOPdesk trades toward starting pricing.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Starting pricingTOPdesk winsTOPdesk publishes a lower researched starting floor ($51/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
IntegrationsTieIvanti Neurons for ITSM and TOPdesk are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & adminIvanti Neurons for ITSM winsIvanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureIvanti Neurons for ITSMTOPdesk
Incident managementStrongStrong
Change & problem managementStrongStrong
Service catalogStrongStrong
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementModerateModerate
Source control & reposLimitedLimited
CI/CD & automationModerateModerate
Hosting control panelLimitedLimited
Managed hosting platformLimitedLimited
Cloud PaaS / app platformLimitedLimited
Proxy / web data networkLimitedLimited
ITSM AI assistanceStrongModerate
Developer AI assistanceLimitedLimited
On-call & pagingStrongModerate
Enterprise security & SSOStrongStrong
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Aug 18, 2026.

Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

From $95.00/user/mo

No free planNo free trial evidenced
  • Ivanti Neurons for ITSMCustom
  • Enterprise RFPCustom
TOPdesk logo

TOPdesk

From $51.00/user/mo

No free planNo free trial evidenced
  • Essential$51.00/user/mo
  • Engaged$72.00/user/mo
  • Excellent$101.00/user/mo
  • Talk to TOPdeskCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsIvanti Neurons for ITSMTOPdesk
5~$475.00/mo (5 × starting seat)~$255.00/mo (5 × starting seat)
10~$950.00/mo (10 × starting seat)~$510.00/mo (10 × starting seat)
25~$2,375.00/mo (25 × starting seat)~$1,275.00/mo (25 × starting seat)
50~$4,750.00/mo (50 × starting seat)~$2,550.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Ivanti Neurons for ITSM researched starting price from $95/mo. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → Ivanti Neurons for ITSM

    Best for security & admin

    Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → TOPdesk

    Best for starting pricing

    TOPdesk publishes a lower researched starting floor ($51/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

The differences that actually matter

Pair-specific analysis for Ivanti Neurons for ITSM vs TOPdesk — not generic category copy.

  • Starting pricing

    TOPdesk ahead

    On starting pricing, TOPdesk is ahead. Ivanti Neurons for ITSM: Trails TOPdesk on this criterion. TOPdesk: TOPdesk publishes a lower researched starting floor ($51/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Feature evidence also diverges on ITSM AI assistance (Ivanti Neurons for ITSM: Strong; TOPdesk: Moderate); On-call & paging (Ivanti Neurons for ITSM: Strong; TOPdesk: Moderate).

  • Security & admin

    Ivanti Neurons for ITSM ahead

    On security & admin, Ivanti Neurons for ITSM is ahead. Ivanti Neurons for ITSM: Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. TOPdesk: Trails Ivanti Neurons for ITSM on this criterion.

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

Pros

  • Stronger on security & admin

Cons

  • Trails on starting pricing
TOPdesk logo

TOPdesk

Pros

  • Stronger on starting pricing

Cons

  • Trails on security & admin

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose Ivanti Neurons for ITSM if…

  • You need TOPdesk's stronger starting pricing more than Ivanti Neurons for ITSM's strengths
  • Your primary fit looks closer to: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • Your primary fit looks closer to: European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator

Don't choose TOPdesk if…

  • You need Ivanti Neurons for ITSM's stronger security & admin more than TOPdesk's strengths
  • Your primary fit looks closer to: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • Your primary fit looks closer to: RFP buyers comparing Ivanti to ServiceNow and BMC Helix

Alternatives worth considering

When neither product is the right fit.

  • ServiceNow logoServiceNow

    Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

  • BMC Helix ITSM logoBMC Helix ITSM

    Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

  • Freshservice logoFreshservice

    Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.

  • HaloITSM logoHaloITSM

    All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Final verdict

Scenario-level close — not a repeat of the intro.

Ivanti Neurons for ITSM wins when…

Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

TOPdesk wins when…

IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

  • Best for security & adminIvanti Neurons for ITSM
  • Best for starting pricingTOPdesk

Which one should you choose?

Choose Ivanti Neurons for ITSM if:

  • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • Desks that will not self-serve a $19 Freshservice Starter

Choose TOPdesk if:

  • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Product screenshots

Real product UI from our media library — no placeholders.

TOPdesk

  • Official Open Graph / marketing visual from https://www.topdesk.com/.

FAQ

Is Ivanti Neurons for ITSM better than TOPdesk?
There is no universal winner between Ivanti Neurons for ITSM and TOPdesk. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Which It Development fits which team?
Ivanti Neurons for ITSM: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well TOPdesk: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
Does Ivanti Neurons for ITSM or TOPdesk have a free plan?
Ivanti Neurons for ITSM: No free plan. TOPdesk: No free plan.
How does Ivanti Neurons for ITSM vs TOPdesk pricing compare?
Ivanti Neurons for ITSM starts from $95.00/user/mo. TOPdesk starts from $51.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

Still deciding between Ivanti Neurons for ITSM and TOPdesk?

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