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Official vendor video
TOPdesk Review
IT & DEVELOPMENT SOFTWAREChoose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Last updated 2026-08-18Independent editorial review
Starting price
$51.00/user/month
Free plan
No
Free trial
No
Best for
IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
SoftwareGlimpse review
7.8/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability8
By Lee M.FounderReviewed
See TOPdesk in action
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
Pricing
Verified 2026-08-18 from topdesk.com/en/pricing (high confidence). Essential £51/agent/mo; Engaged £72; Excellent £101. startingPriceMonthly 51 is GBP from that card — not a USD list price. No free plan; no published self-serve trial. Affiliate economics excluded.Full pricing details →
Essential
Most popular$51.00
per user / month
£51/agent/mo Essential — GBP first-party floor, not a USD list. No published free plan or self-serve trial.
Excellent
$101.00
per user / month
£101/agent/mo Excellent (GBP) — highest published TOPdesk agent pack.
Talk to TOPdesk
Custom
Contact sales
Implementation and packaging via TOPdesk — contact, not a self-serve trial tile.
Product screenshots
Verified captures from TOPdesk's product interface.
Official Open Graph / marketing visual from https://www.topdesk.com/.
Official TOPdesk marketing UI asset
https://www.topdesk.com/ · Checked 2026-08-18
Our verdict
Choose TOPdesk when published GBP-agent ITSM is the job — not ServiceNow by default, and not Freshservice by default. Compare Freshservice for the published mid-market award path; HaloITSM for all-in-one UK calculator packaging; ServiceNow for enterprise ESM. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Best for
- IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
- European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
- Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
Not ideal for
- Enterprises standardising on ServiceNow CMDB + ESM
- USD SMBs that need Freshservice’s published $19 Starter as the default award path
- SRE observability or cloud PaaS purchases
Bottom line
No free plan. Essential £51/agent/mo (GBP). Engaged £72. Excellent £101. Confirm live on topdesk.com/en/pricing.
TOPdesk pros and cons
Pros
- Published Essential £51/agent floor (GBP)
- Engaged £72 and Excellent £101 ladder
- Clear ITSM identity vs observability/PaaS
- Same-cluster peer of Freshservice / HaloITSM
- First-party pricing page
Cons
- GBP not USD
- Does not outrank ServiceNow or Freshservice
- No free plan or self-serve trial
- AI is not the buying reason
- Not observability or cloud PaaS
Pricing comparison
Full comparison →| TOPdesk(this review) | Freshservice | HaloITSM | ServiceNow | ManageEngine ServiceDesk Plus | |
|---|---|---|---|---|---|
| Starting price | $51.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $13.00/user/month |
| Free plan | No | No | No | No | Yes |
| Free trial | No | Yes | No | Yes | Yes |
Use cases for TOPdesk
TOPdesk may not be the best fit if…
- · Enterprises standardising on ServiceNow CMDB + ESM
- · USD SMBs that need Freshservice’s published $19 Starter as the default award path
- · SRE observability or cloud PaaS purchases
TOPdesk guides
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
