SoftwareGlimpse

BMC Helix ITSM vs TOPdesk

BMC Helix ITSM fits remedy-lineage estates moving to helix itsm; TOPdesk fits it teams that want a published gbp agent itsm sku rather than a servicenow rfp.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare
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BMC Helix ITSM logo

BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

  • • Remedy-lineage estates moving to Helix ITSM
  • • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
  • • ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM
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VS

Our verdict

Our verdict

No universal winner

There is no universal winner between BMC Helix ITSM and TOPdesk. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

BMC Helix ITSM is better for

  • ✓ Integrations
  • ✓ Security & admin

TOPdesk is better for

  • ✓ Starting pricing

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose TOPdesk if: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

See detailed comparison ↓
TOPdesk logo

TOPdesk

7.8/10

ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Starting from $51.00/user/mo

No free plan

Visit TOPdesk
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose BMC Helix ITSM if…

  • Remedy-lineage estates moving to Helix ITSM
  • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
  • ITIL-mature shops that will not self-serve a $19 agent tile
  • You prioritize integrations

Choose TOPdesk if…

  • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking
  • You prioritize starting pricing

Overall recommendation

There is no universal winner between BMC Helix ITSM and TOPdesk. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Key trade-off

BMC Helix ITSM trades toward integrations; TOPdesk trades toward starting pricing.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Starting pricingTOPdesk winsTOPdesk publishes a lower researched starting floor ($51/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
IntegrationsBMC Helix ITSM winsBMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & adminBMC Helix ITSM winsBMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureBMC Helix ITSMTOPdesk
Incident managementStrongStrong
Change & problem managementStrongStrong
Service catalogStrongStrong
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementModerateModerate
Source control & reposLimitedLimited
CI/CD & automationModerateModerate
Hosting control panelLimitedLimited
Managed hosting platformLimitedLimited
Cloud PaaS / app platformLimitedLimited
Proxy / web data networkLimitedLimited
ITSM AI assistanceStrongModerate
Developer AI assistanceLimitedLimited
On-call & pagingStrongModerate
Enterprise security & SSOStrongStrong
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Aug 18, 2026.

BMC Helix ITSM logo

BMC Helix ITSM

From $115.00/user/mo

No free planNo free trial evidenced
  • BMC Helix ITSMCustom
  • Enterprise RFPCustom
TOPdesk logo

TOPdesk

From $51.00/user/mo

No free planNo free trial evidenced
  • Essential$51.00/user/mo
  • Engaged$72.00/user/mo
  • Excellent$101.00/user/mo
  • Talk to TOPdeskCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsBMC Helix ITSMTOPdesk
5~$575.00/mo (5 × starting seat)~$255.00/mo (5 × starting seat)
10~$1,150.00/mo (10 × starting seat)~$510.00/mo (10 × starting seat)
25~$2,875.00/mo (25 × starting seat)~$1,275.00/mo (25 × starting seat)
50~$5,750.00/mo (50 × starting seat)~$2,550.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

BMC Helix ITSM researched starting price from $115/mo. TOPdesk researched starting price from $51/mo. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → BMC Helix ITSM

    Best for integrations

    BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → BMC Helix ITSM

    Best for security & admin

    BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → TOPdesk

    Best for starting pricing

    TOPdesk publishes a lower researched starting floor ($51/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

The differences that actually matter

Pair-specific analysis for BMC Helix ITSM vs TOPdesk — not generic category copy.

  • Starting pricing

    TOPdesk ahead

    On starting pricing, TOPdesk is ahead. BMC Helix ITSM: Trails TOPdesk on this criterion. TOPdesk: TOPdesk publishes a lower researched starting floor ($51/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Feature evidence also diverges on ITSM AI assistance (BMC Helix ITSM: Strong; TOPdesk: Moderate); On-call & paging (BMC Helix ITSM: Strong; TOPdesk: Moderate).

  • Integrations

    BMC Helix ITSM ahead

    On integrations, BMC Helix ITSM is ahead. BMC Helix ITSM: BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. TOPdesk: Trails BMC Helix ITSM on this criterion.

  • Security & admin

    BMC Helix ITSM ahead

    On security & admin, BMC Helix ITSM is ahead. BMC Helix ITSM: BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. TOPdesk: Trails BMC Helix ITSM on this criterion.

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

BMC Helix ITSM logo

BMC Helix ITSM

Pros

  • Stronger on integrations
  • Stronger on security & admin

Cons

  • Trails on starting pricing
TOPdesk logo

TOPdesk

Pros

  • Stronger on starting pricing

Cons

  • Trails on integrations
  • Trails on security & admin

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose BMC Helix ITSM if…

  • You need TOPdesk's stronger starting pricing more than BMC Helix ITSM's strengths
  • Your primary fit looks closer to: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • Your primary fit looks closer to: European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator

Don't choose TOPdesk if…

  • You need BMC Helix ITSM's stronger integrations more than TOPdesk's strengths
  • You need BMC Helix ITSM's stronger security & admin more than TOPdesk's strengths
  • Your primary fit looks closer to: Remedy-lineage estates moving to Helix ITSM
  • Your primary fit looks closer to: Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti

Alternatives worth considering

When neither product is the right fit.

  • ServiceNow logoServiceNow

    Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

  • Ivanti Neurons for ITSM logoIvanti Neurons for ITSM

    Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

  • Freshservice logoFreshservice

    Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.

  • HaloITSM logoHaloITSM

    All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Final verdict

Scenario-level close — not a repeat of the intro.

BMC Helix ITSM wins when…

Remedy-lineage estates moving to Helix ITSM

TOPdesk wins when…

IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP

  • Best for integrationsBMC Helix ITSM
  • Best for security & adminBMC Helix ITSM
  • Best for starting pricingTOPdesk

Which one should you choose?

Choose BMC Helix ITSM if:

  • Remedy-lineage estates moving to Helix ITSM
  • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
  • ITIL-mature shops that will not self-serve a $19 agent tile

Choose TOPdesk if:

  • IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
  • European desks comparing TOPdesk Essential £51 to HaloITSM’s UK calculator
  • Buyers who will model GBP vs Freshservice’s USD $19 Starter before ranking

Product screenshots

Real product UI from our media library — no placeholders.

TOPdesk

  • Official Open Graph / marketing visual from https://www.topdesk.com/.

FAQ

Is BMC Helix ITSM better than TOPdesk?
There is no universal winner between BMC Helix ITSM and TOPdesk. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose TOPdesk when IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Which It Development fits which team?
BMC Helix ITSM: Remedy-lineage estates moving to Helix ITSM TOPdesk: IT teams that want a published GBP agent ITSM SKU rather than a ServiceNow RFP
Does BMC Helix ITSM or TOPdesk have a free plan?
BMC Helix ITSM: No free plan. TOPdesk: No free plan.
How does BMC Helix ITSM vs TOPdesk pricing compare?
BMC Helix ITSM starts from $115.00/user/mo. TOPdesk starts from $51.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

Still deciding between BMC Helix ITSM and TOPdesk?

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  • No invented scores or prices
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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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