BMC Helix ITSM vs Ivanti Neurons for ITSM
Compare BMC Helix ITSM and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between BMC Helix ITSM and Ivanti Neurons for ITSM. Choose BMC Helix ITSM when Remedy-lineage estates moving to Helix ITSM. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
BMC Helix ITSM is better for
- ✓ Integrations
Ivanti Neurons for ITSM is better for
- ✓ Starting pricing
Tie
- • Security & admin
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
BMC Helix ITSM vs Ivanti Neurons for ITSM at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingIvanti Neurons for ITSM
BMC Helix ITSM
Ivanti Neurons for ITSM
- Free planDepends
BMC Helix ITSM
Ivanti Neurons for ITSM
- User / licence minimumDepends
BMC Helix ITSM
Ivanti Neurons for ITSM
- IntegrationsBMC Helix ITSM
BMC Helix ITSM
Ivanti Neurons for ITSM
- Security & adminTie
BMC Helix ITSM
Ivanti Neurons for ITSM
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → BMC Helix ITSM
Best for integrations
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Ivanti Neurons for ITSM
Best for starting pricing
Ivanti Neurons for ITSM publishes a lower researched starting floor ($95/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
Ivanti Neurons for ITSM winsBMC Helix ITSM
Trails Ivanti Neurons for ITSM on this criterion
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM publishes a lower researched starting floor ($95/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Integrations
BMC Helix ITSM winsBMC Helix ITSM
BMC Helix ITSM leads on integrations (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Ivanti Neurons for ITSM
Trails BMC Helix ITSM on this criterion
Which should you choose?
Choose BMC Helix ITSM if
- Remedy-lineage estates moving to Helix ITSM
- Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- ITIL-mature shops that will not self-serve a $19 agent tile
Choose Ivanti Neurons for ITSM if
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
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Alternatives to consider
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
TOPdesk
ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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