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Ivanti Neurons for ITSM Review
IT & DEVELOPMENT SOFTWAREChoose Ivanti Neurons for ITSM when an enterprise Ivanti-aligned ITSM RFP is the job — not ServiceNow by default, and not Freshservice’s published Starter.
Last updated 2026-08-18Independent editorial review
Starting price
$95.00/user/month
Free plan
No
Free trial
No
Best for
Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
SoftwareGlimpse review
8/10
Good
- ease of use7
- it job fit9
- workflow depth9
- integrations8
- admin security9
- scalability9
See Ivanti Neurons for ITSM in action
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
Pricing
No first-party public list (2026-08-18). startingPriceMonthly $95 is a low-confidence third-party named-agent estimate — not a vendor SKU. Always RFP. Affiliate economics excluded.Full pricing details →
Ivanti Neurons for ITSM
Most popularCustom
Contact sales
ITSM / Service Manager on Neurons — custom quote. No published agent tile.
Enterprise RFP
Custom
Contact sales
Named-agent, module, and endpoint-adjacent packaging via RFP — not a self-serve SKU.
Product screenshots
Product screenshots coming soon
We only publish verified captures from Ivanti Neurons for ITSM's product interface — never stock images, mockups, or teaching diagrams. Screenshots appear here once editorial review confirms them.
How Ivanti Neurons for ITSM works
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching visual for Ivanti Neurons for ITSM (original-diagram) — vendor OG unavailable.
Decision snapshot
Entity field audit 89/100
Ivanti Neurons for ITSM (also sold as Ivanti Service Manager) is enterprise IT service management — incidents, changes, catalog, and Neurons workspace automation. Ivanti does not publish a self-serve list price; buying is contact sales / RFP. startingPriceMonthly $95 is a low-confidence third-party named-agent estimate — not a vendor SKU, same pattern as ServiceNow’s $100 directional band. Same itsm-service-desk cluster as ServiceNow and Freshservice — this entity does not outrank ServiceNow 8.7 or Freshservice 8.4. Distinct from BMC Helix/Remedy estates and from TOPdesk’s published GBP agent card.
Best for
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
- mid-market / it-ops: Ivanti Neurons for ITSM fit for mid-market it-ops teams in the itsm-service-desk job cluster, from first-party positioning and IT optional-next research.
Not ideal for
- SMBs that need a published agent floor (Freshservice / TOPdesk / ManageEngine)
- Teams standardising on ServiceNow as the enterprise award path
- Observability or cloud PaaS purchases
- No published self-serve price — $95 is a low-confidence third-party named-agent estimate, not an Ivanti SKU
Key tradeoffs
- No published self-serve price — $95 is a low-confidence third-party named-agent estimate, not an Ivanti SKU
- Does not outrank ServiceNow (8.7) or Freshservice (8.4)
- Neurons / Service Manager naming overlap is a buying-motion trap
- Poor fit as an SMB published-price alternative to Freshservice Starter
Pricing: 2 documented plans · entry paid: Ivanti Neurons for ITSM
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T22:00:00.000Z · Editorial assessment: approved
Incomplete entity fields (not invented): canonical_vendor, trial
Next step: Compare against peers: Ivanti Neurons for ITSM vs ServiceNow
Our verdict
Choose Ivanti Neurons for ITSM when an enterprise Ivanti-aligned ITSM RFP is the job — not ServiceNow by default, and not Freshservice’s published Starter. Compare ServiceNow for the enterprise ITSM award path; BMC Helix for Remedy-lineage estates; Freshservice for published mid-market agent SKUs. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Best for
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Not ideal for
- SMBs that need a published agent floor (Freshservice / TOPdesk / ManageEngine)
- Teams standardising on ServiceNow as the enterprise award path
- Observability or cloud PaaS purchases
Bottom line
Contact sales. No public list price — $95 named-agent figure is a low-confidence third-party estimate, not an Ivanti SKU. Confirm quote.
Ivanti Neurons for ITSM pros and cons
Pros
- Enterprise ITSM / Service Manager depth
- Neurons workspace automation
- Strong admin-security and scale story
- Same-cluster peer of ServiceNow / BMC Helix
- Clear ITSM identity
Cons
- No public list — $95 is not a vendor SKU
- Does not outrank ServiceNow or Freshservice
- Naming overlap (Neurons vs Service Manager)
- Weak SMB self-serve motion
- Not observability or PaaS
Pricing comparison
Full comparison →| Ivanti Neurons for ITSM(this review) | ServiceNow | BMC Helix ITSM | Freshservice | TOPdesk | |
|---|---|---|---|---|---|
| Starting price | $95.00/user/month | $100.00/user/month | $115.00/user/month | $19.00/user/month | $51.00/user/month |
| Free plan | No | No | No | No | No |
| Free trial | No | Yes | No | Yes | No |
Use cases for Ivanti Neurons for ITSM
Ivanti Neurons for ITSM may not be the best fit if…
- · SMBs that need a published agent floor (Freshservice / TOPdesk / ManageEngine)
- · Teams standardising on ServiceNow as the enterprise award path
- · Observability or cloud PaaS purchases
Ivanti Neurons for ITSM guides
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Part of IT & Development · Software reviews
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