Freshservice vs Ivanti Neurons for ITSM
Freshservice fits it teams needing itil-style incidents, changes, and asset management; Ivanti Neurons for ITSM fits enterprises already in ivanti endpoint/itam who want neurons itsm on the same gravity well.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshservice is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Quick verdict
Start here — then dig into the evidence below.
Choose Freshservice if…
- IT teams needing ITIL-style incidents, changes, and asset management
- Employee service desk and internal support portals
- Freshworks customers wanting ITSM separate from Freshdesk
- You prioritize starting pricing
Choose Ivanti Neurons for ITSM if…
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Overall recommendation
No universal winner. Choose based on which criteria matter most for your team.
Key trade-off
Freshservice's clearest edge is starting pricing.
Winner by category
Only dimensions with researched evidence for this pair.
| Dimension | Winner | Why |
|---|---|---|
| Starting pricing | Freshservice wins | Freshservice publishes a lower researched starting floor ($19/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner. |
| Integrations | Tie | Freshservice and Ivanti Neurons for ITSM are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
Side-by-side feature matrix
Normalized availability from product research — empty rows are not shown.
Capabilities
| Feature | Freshservice | Ivanti Neurons for ITSM |
|---|---|---|
| Ticketing | Strong | Not evidenced |
| Shared inbox | Strong | Not evidenced |
| Live chat | Moderate | Not evidenced |
| Knowledge base | Strong | Not evidenced |
| Omnichannel inbox | Moderate | Not evidenced |
| SLA & routing | Strong | Not evidenced |
| Macros & automation | Strong | Not evidenced |
| Self-service portal | Strong | Not evidenced |
| CSAT / satisfaction surveys | Strong | Not evidenced |
| Helpdesk reporting | Strong | Not evidenced |
| Ecommerce helpdesk | Limited | Not evidenced |
| ITSM / service desk | Strong | Not evidenced |
| Chatbot / AI agent | Strong | Not evidenced |
| Agent copilot | Strong | Not evidenced |
| Phone support | Limited | Not evidenced |
| Helpdesk integrations | Strong | Not evidenced |
| Incident management | Not evidenced | Strong |
| Change & problem management | Not evidenced | Strong |
| Service catalog | Not evidenced | Strong |
| Infrastructure monitoring | Not evidenced | Moderate |
| APM & distributed tracing | Not evidenced | Limited |
| Log management | Not evidenced | Moderate |
| Source control & repos | Not evidenced | Limited |
| CI/CD & automation | Not evidenced | Moderate |
| Hosting control panel | Not evidenced | Limited |
| Managed hosting platform | Not evidenced | Limited |
| Cloud PaaS / app platform | Not evidenced | Limited |
| Proxy / web data network | Not evidenced | Limited |
| ITSM AI assistance | Not evidenced | Strong |
| Developer AI assistance | Not evidenced | Limited |
| On-call & paging | Not evidenced | Strong |
| Enterprise security & SSO | Not evidenced | Strong |
| Analytics & reporting | Not evidenced | Strong |
Pricing comparison
Pricing evidence last checked Sep 10, 2026.
Freshservice
From $19.00/user/mo
- Starter$19.00/user/mo
- Growth$49.00/user/mo
- Pro$99.00/user/mo
Ivanti Neurons for ITSM
From $95.00/user/mo
- Ivanti Neurons for ITSMCustom
- Enterprise RFPCustom
Seat-count estimates
Labeled estimates from verified starting per-seat pricing — not invoices.
| Seats | Freshservice | Ivanti Neurons for ITSM |
|---|---|---|
| 5 | ~$95.00/mo (5 × starting seat) | ~$475.00/mo (5 × starting seat) |
| 10 | ~$190.00/mo (10 × starting seat) | ~$950.00/mo (10 × starting seat) |
| 25 | ~$475.00/mo (25 × starting seat) | ~$2,375.00/mo (25 × starting seat) |
| 50 | ~$950.00/mo (50 × starting seat) | ~$4,750.00/mo (50 × starting seat) |
Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.
Freshservice researched starting price from $19/mo. Ivanti Neurons for ITSM researched starting price from $95/mo. Affiliate economics excluded.
Best for
Scenario picks from researched strengths — not a universal ranking.
- → Freshservice
Best for starting pricing
Freshservice publishes a lower researched starting floor ($19/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
The differences that actually matter
Pair-specific analysis for Freshservice vs Ivanti Neurons for ITSM — not generic category copy.
Starting pricing
Freshservice aheadOn starting pricing, Freshservice is ahead. Freshservice: Freshservice publishes a lower researched starting floor ($19/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Ivanti Neurons for ITSM: Trails Freshservice on this criterion.
Pros and cons
Product-specific for this pair — derived from researched outcomes and editorial notes.
Freshservice
Pros
- Stronger on starting pricing
Ivanti Neurons for ITSM
Cons
- Trails on starting pricing
Who should not choose each product
Decision quality improves when we say who should walk away.
Don't choose Freshservice if…
- Your primary fit looks closer to: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- Your primary fit looks closer to: RFP buyers comparing Ivanti to ServiceNow and BMC Helix
Don't choose Ivanti Neurons for ITSM if…
- You need Freshservice's stronger starting pricing more than Ivanti Neurons for ITSM's strengths
- Your primary fit looks closer to: IT teams needing ITIL-style incidents, changes, and asset management
- Your primary fit looks closer to: Employee service desk and internal support portals
Alternatives worth considering
When neither product is the right fit.
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Final verdict
Scenario-level close — not a repeat of the intro.
Freshservice wins when…
IT teams needing ITIL-style incidents, changes, and asset management
Ivanti Neurons for ITSM wins when…
Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- Best for starting pricingFreshservice
Which one should you choose?
Choose Freshservice if:
- IT teams needing ITIL-style incidents, changes, and asset management
- Employee service desk and internal support portals
- Freshworks customers wanting ITSM separate from Freshdesk
Choose Ivanti Neurons for ITSM if:
- Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- Desks that will not self-serve a $19 Freshservice Starter
Product screenshots
Real product UI from our media library — no placeholders.
Freshservice
FAQ
- Is Freshservice better than Ivanti Neurons for ITSM?
- No universal winner. Choose based on which criteria matter most for your team.
- Which It Development fits which team?
- Freshservice: IT teams needing ITIL-style incidents, changes, and asset management Ivanti Neurons for ITSM: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- Does Freshservice or Ivanti Neurons for ITSM have a free plan?
- Freshservice: No free plan. Ivanti Neurons for ITSM: No free plan.
- How does Freshservice vs Ivanti Neurons for ITSM pricing compare?
- Freshservice starts from $19.00/user/mo. Ivanti Neurons for ITSM starts from $95.00/user/mo. Confirm live vendor pricing before purchasing.
- How did SoftwareGlimpse compare these products?
- We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.
- reviewFreshservice review
- reviewIvanti Neurons for ITSM review
- pricingFreshservice pricing
- pricingIvanti Neurons for ITSM pricing
- alternativeServiceNow alternative
- alternativeJira Service Management alternative
- alternativeBMC Helix ITSM alternative
- guideWhat Is IT & Development Software?
- guideHow to Choose IT & Development Software
- guideIT & Development Software Pricing Guide
- categoryIt Development hub
- finderFind My CRM
- calculatorCost calculator
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Alternatives to consider
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
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