Choose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default.
Starting price
$13.00/user/month
Free plan
Yes
Free trial
30 days
Best for
SMB/mid-market IT teams that want a published $13/technician ITSM SKU
SoftwareGlimpse review
7.8/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
$0.00
Free plan
Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
$13.00
per user / mo, billed monthly
$13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
$27.00
per user / mo, billed monthly
$27/technician/mo Professional — broader ITSM/asset depth than Standard.
$67.00
per user / mo, billed monthly
$67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Verified captures from ManageEngine ServiceDesk Plus's product interface.
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching visual for ManageEngine ServiceDesk Plus (original-diagram).
Entity field audit 100/100
ManageEngine ServiceDesk Plus is Zoho/ManageEngine’s ITSM and employee service desk (incidents, problems, changes, assets, catalog) aimed at SMB and mid-market IT. Cloud Standard publishes from $13/technician/month; a Standard path is free up to 5 technicians; Professional $27; Enterprise $67. 30-day trial. Same itsm-service-desk cluster as ServiceNow and Freshservice — ServiceNow remains the enterprise award (8.7) and Freshservice the published mid-market award (8.4); this entity does not outrank either. Distinct from ServiceNow Now Platform ESM and from Freshservice’s Freshworks SKU.
Pricing: 4 documented plans · 1 free · entry paid: Cloud Standard · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T22:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: ManageEngine ServiceDesk Plus vs Freshservice
Choose ManageEngine ServiceDesk Plus when published SMB/mid-market ITSM is the job — not ServiceNow by default, and not Freshservice by default. Compare Freshservice for the published mid-market award path; Jira Service Management if you already live in Jira Cloud; ServiceNow for enterprise ESM. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Bottom line
Free Standard up to 5 technicians. Cloud Standard from $13/technician/mo. Professional $27. Enterprise $67. 30-day trial. Confirm live on ManageEngine ServiceDesk Plus pricing.
| ManageEngine ServiceDesk Plus(this review) | Freshservice | HaloITSM | ServiceNow | Jira Service Management | |
|---|---|---|---|---|---|
| Starting price | $13.00/user/month | $19.00/user/month | $66.00/user/month | $100.00/user/month | $20.00/user/month |
| Free plan | Yes | No | No | No | Yes |
| Free trial | Yes | Yes | No | Yes | Yes |
ManageEngine ServiceDesk Plus may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
ManageEngine ServiceDesk Plus Setup: Day-Zero Path to a Working IT Loop
ManageEngine ServiceDesk Plus Implementation: 30/60/90 IT Rollout That Sticks
ManageEngine ServiceDesk Plus Migration: Move Tickets and Repos Without Losing Trust
ManageEngine ServiceDesk Plus Plans: Seats, Hosts, and Qualifying Tiers
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