SoftwareGlimpse

HaloITSM vs ManageEngine ServiceDesk Plus

HaloITSM fits it teams that want an all-in-one per-agent itsm calculator rather than edition ladders; ManageEngine ServiceDesk Plus fits smb/mid-market it teams that want a published $13/technician itsm sku.

Independently recommendedLast updated Aug 18, 20266 evidence sources4 screenshotsHow we compare
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HaloITSM logo

HaloITSM

7.9/10

All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • • UK/GBP buyers who will model £66 annual plus onboarding
  • • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Starting from $66.00/user/mo

No free plan

Visit HaloITSM
Read review

VS

Our verdict

Our verdict

No universal winner

There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

ManageEngine ServiceDesk Plus is better for

  • ✓ Starting pricing
  • ✓ Free plan

Tie

  • • Integrations
  • • Security & admin

Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

See detailed comparison ↓
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose HaloITSM if…

  • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • UK/GBP buyers who will model £66 annual plus onboarding
  • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Choose ManageEngine ServiceDesk Plus if…

  • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • Buyers who will actually use the 5-tech free Standard path before paid Cloud
  • You prioritize starting pricing

Overall recommendation

There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Key trade-off

ManageEngine ServiceDesk Plus's clearest edge is starting pricing.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Starting pricingManageEngine ServiceDesk Plus winsManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free planManageEngine ServiceDesk Plus winsHaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.
IntegrationsTieHaloITSM and ManageEngine ServiceDesk Plus are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & adminTieHaloITSM and ManageEngine ServiceDesk Plus are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureHaloITSMManageEngine ServiceDesk Plus
Incident managementStrongStrong
Change & problem managementStrongStrong
Service catalogStrongStrong
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementModerateModerate
Source control & reposLimitedLimited
CI/CD & automationModerateModerate
Hosting control panelLimitedLimited
Managed hosting platformLimitedLimited
Proxy / web data networkLimitedLimited
ITSM AI assistanceModerateModerate
Developer AI assistanceLimitedLimited
On-call & pagingStrongModerate
Enterprise security & SSOStrongStrong
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Sep 8, 2026.

HaloITSM logo

HaloITSM

From $66.00/user/mo

No free planNo free trial evidenced
  • All-in-one (per agent)$66.00/user/mo
  • Onboarding packagesCustom
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

From $13.00/user/mo

Free plan availableFree trial available
  • Standard (free up to 5 techs)$0.00/user/mo
  • Cloud Standard$13.00/user/mo
  • Professional$27.00/user/mo
  • Enterprise$67.00/user/mo

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsHaloITSMManageEngine ServiceDesk Plus
5~$330.00/mo (5 × starting seat)~$65.00/mo (5 × starting seat)
10~$660.00/mo (10 × starting seat)~$130.00/mo (10 × starting seat)
25~$1,650.00/mo (25 × starting seat)~$325.00/mo (25 × starting seat)
50~$3,300.00/mo (50 × starting seat)~$650.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

HaloITSM researched starting price from $66/mo. ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → ManageEngine ServiceDesk Plus

    Best for starting pricing

    ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • → ManageEngine ServiceDesk Plus

    Best for free plan

    HaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.

The differences that actually matter

Pair-specific analysis for HaloITSM vs ManageEngine ServiceDesk Plus — not generic category copy.

  • Starting pricing

    ManageEngine ServiceDesk Plus ahead

    On starting pricing, ManageEngine ServiceDesk Plus is ahead. HaloITSM: Trails ManageEngine ServiceDesk Plus on this criterion. ManageEngine ServiceDesk Plus: ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Feature evidence also diverges on On-call & paging (HaloITSM: Strong; ManageEngine ServiceDesk Plus: Moderate).

  • Free plan

    ManageEngine ServiceDesk Plus ahead

    On free plan, ManageEngine ServiceDesk Plus is ahead. HaloITSM: Trails ManageEngine ServiceDesk Plus on this criterion. ManageEngine ServiceDesk Plus: HaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan..

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

HaloITSM logo

HaloITSM

Cons

  • Trails on starting pricing
  • Trails on free plan
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Pros

  • Stronger on starting pricing
  • Stronger on free plan

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose HaloITSM if…

  • You need ManageEngine ServiceDesk Plus's stronger starting pricing more than HaloITSM's strengths
  • You need ManageEngine ServiceDesk Plus's stronger free plan more than HaloITSM's strengths
  • Your primary fit looks closer to: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Your primary fit looks closer to: Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP

Don't choose ManageEngine ServiceDesk Plus if…

  • Your primary fit looks closer to: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • Your primary fit looks closer to: UK/GBP buyers who will model £66 annual plus onboarding

Alternatives worth considering

When neither product is the right fit.

  • Freshservice logoFreshservice

    Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.

  • Jira Service Management logoJira Service Management

    Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.

  • SysAid logoSysAid

    ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

  • ServiceNow logoServiceNow

    Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

Final verdict

Scenario-level close — not a repeat of the intro.

HaloITSM wins when…

IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

ManageEngine ServiceDesk Plus wins when…

SMB/mid-market IT teams that want a published $13/technician ITSM SKU

  • Best for starting pricingManageEngine ServiceDesk Plus
  • Best for free planManageEngine ServiceDesk Plus

Which one should you choose?

Choose HaloITSM if:

  • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • UK/GBP buyers who will model £66 annual plus onboarding
  • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Choose ManageEngine ServiceDesk Plus if:

  • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Product screenshots

Real product UI from our media library — no placeholders.

HaloITSM

  • haloitsm product overview from official vendor video

ManageEngine ServiceDesk Plus

  • manageengine-servicedesk-plus product overview from official vendor video

FAQ

Is HaloITSM better than ManageEngine ServiceDesk Plus?
There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Which It Development fits which team?
HaloITSM: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders ManageEngine ServiceDesk Plus: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
Does HaloITSM or ManageEngine ServiceDesk Plus have a free plan?
HaloITSM: No free plan. ManageEngine ServiceDesk Plus: Free plan available.
How does HaloITSM vs ManageEngine ServiceDesk Plus pricing compare?
HaloITSM starts from $66.00/user/mo. ManageEngine ServiceDesk Plus starts from $13.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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