HaloITSM vs ManageEngine ServiceDesk Plus
Compare HaloITSM and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between HaloITSM and ManageEngine ServiceDesk Plus. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
HaloITSM vs ManageEngine ServiceDesk Plus at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingManageEngine ServiceDesk Plus
HaloITSM
ManageEngine ServiceDesk Plus
- Free planManageEngine ServiceDesk Plus
HaloITSM
ManageEngine ServiceDesk Plus
- User / licence minimumDepends
HaloITSM
ManageEngine ServiceDesk Plus
- IntegrationsTie
HaloITSM
ManageEngine ServiceDesk Plus
- Security & adminTie
HaloITSM
ManageEngine ServiceDesk Plus
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → ManageEngine ServiceDesk Plus
Best for starting pricing
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → ManageEngine ServiceDesk Plus
Best for free plan
HaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
ManageEngine ServiceDesk Plus winsHaloITSM
Trails ManageEngine ServiceDesk Plus on this criterion
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
ManageEngine ServiceDesk Plus winsHaloITSM
Trails ManageEngine ServiceDesk Plus on this criterion
ManageEngine ServiceDesk Plus
HaloITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.
Which should you choose?
Choose HaloITSM if
- IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- UK/GBP buyers who will model £66 annual plus onboarding
- Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Choose ManageEngine ServiceDesk Plus if
- SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- Buyers who will actually use the 5-tech free Standard path before paid Cloud
Related comparisons
Alternatives to consider
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
SysAid
ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- Independent criterion outcomes
- No invented scores or prices
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