SoftwareGlimpse

HaloITSM vs Jira Service Management

HaloITSM fits it teams that want an all-in-one per-agent itsm calculator rather than edition ladders; Jira Service Management fits teams already on jira cloud who need a service desk.

Independently recommendedLast updated Aug 18, 20266 evidence sources5 screenshotsHow we compare
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HaloITSM logo

HaloITSM

7.9/10

All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • • UK/GBP buyers who will model £66 annual plus onboarding
  • • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Starting from $66.00/user/mo

No free plan

Visit HaloITSM
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VS

Our verdict

Our verdict

No universal winner

There is no universal winner between HaloITSM and Jira Service Management. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Jira Service Management is better for

  • ✓ Starting pricing
  • ✓ Free plan
  • ✓ Integrations

Tie

  • • Security & admin

Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk

See detailed comparison ↓
Jira Service Management logo

Jira Service Management

8/10

Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.

Best for

  • • Teams already on Jira Cloud who need a service desk
  • • IT/HR/ops request management next to engineering issues
  • • Buyers who want a published agent SKU under ServiceNow TCO

Starting from $20.00/user/mo

Free plan available

Visit Jira Service Management
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose HaloITSM if…

  • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • UK/GBP buyers who will model £66 annual plus onboarding
  • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Choose Jira Service Management if…

  • Teams already on Jira Cloud who need a service desk
  • IT/HR/ops request management next to engineering issues
  • Buyers who want a published agent SKU under ServiceNow TCO
  • You prioritize starting pricing

Overall recommendation

There is no universal winner between HaloITSM and Jira Service Management. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Key trade-off

Jira Service Management's clearest edge is starting pricing.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Starting pricingJira Service Management winsJira Service Management publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free planJira Service Management winsHaloITSM does not research a free plan; Jira Service Management researches a free plan.
IntegrationsJira Service Management winsJira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & adminTieHaloITSM and Jira Service Management are close on security admin (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureHaloITSMJira Service Management
Incident managementStrongStrong
Change & problem managementStrongStrong
Service catalogStrongStrong
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementModerateModerate
Source control & reposLimitedLimited
CI/CD & automationModerateModerate
Hosting control panelLimitedLimited
Managed hosting platformLimitedNot evidenced
Proxy / web data networkLimitedLimited
ITSM AI assistanceModerateStrong
Developer AI assistanceLimitedModerate
On-call & pagingStrongStrong
Enterprise security & SSOStrongStrong
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Sep 8, 2026.

HaloITSM logo

HaloITSM

From $66.00/user/mo

No free planNo free trial evidenced
  • All-in-one (per agent)$66.00/user/mo
  • Onboarding packagesCustom
Jira Service Management logo

Jira Service Management

From $20.00/user/mo

Free plan availableFree trial available
  • Free$0.00/user/mo
  • Standard$20.00/user/mo
  • Premium$51.42/user/mo
  • EnterpriseCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsHaloITSMJira Service Management
5~$330.00/mo (5 × starting seat)~$100.00/mo (5 × starting seat)
10~$660.00/mo (10 × starting seat)~$200.00/mo (10 × starting seat)
25~$1,650.00/mo (25 × starting seat)~$500.00/mo (25 × starting seat)
50~$3,300.00/mo (50 × starting seat)~$1,000.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

HaloITSM researched starting price from $66/mo. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → Jira Service Management

    Best for starting pricing

    Jira Service Management publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • → Jira Service Management

    Best for free plan

    HaloITSM does not research a free plan; Jira Service Management researches a free plan.

  • → Jira Service Management

    Best for integrations

    Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The differences that actually matter

Pair-specific analysis for HaloITSM vs Jira Service Management — not generic category copy.

  • Starting pricing

    Jira Service Management ahead

    On starting pricing, Jira Service Management is ahead. HaloITSM: Trails Jira Service Management on this criterion. Jira Service Management: Jira Service Management publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Feature evidence also diverges on ITSM AI assistance (HaloITSM: Moderate; Jira Service Management: Strong); Developer AI assistance (HaloITSM: Limited; Jira Service Management: Moderate).

  • Free plan

    Jira Service Management ahead

    On free plan, Jira Service Management is ahead. HaloITSM: Trails Jira Service Management on this criterion. Jira Service Management: HaloITSM does not research a free plan; Jira Service Management researches a free plan..

  • Integrations

    Jira Service Management ahead

    On integrations, Jira Service Management is ahead. HaloITSM: Trails Jira Service Management on this criterion. Jira Service Management: Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

HaloITSM logo

HaloITSM

Cons

  • Trails on starting pricing
  • Trails on free plan
  • Trails on integrations
Jira Service Management logo

Jira Service Management

Pros

  • Stronger on starting pricing
  • Stronger on free plan
  • Stronger on integrations

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose HaloITSM if…

  • You need Jira Service Management's stronger starting pricing more than HaloITSM's strengths
  • You need Jira Service Management's stronger free plan more than HaloITSM's strengths
  • You need Jira Service Management's stronger integrations more than HaloITSM's strengths
  • Your primary fit looks closer to: Teams already on Jira Cloud who need a service desk

Don't choose Jira Service Management if…

  • Your primary fit looks closer to: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • Your primary fit looks closer to: UK/GBP buyers who will model £66 annual plus onboarding

Alternatives worth considering

When neither product is the right fit.

  • ManageEngine ServiceDesk Plus logoManageEngine ServiceDesk Plus

    SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

  • Freshservice logoFreshservice

    Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.

  • ServiceNow logoServiceNow

    Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

  • SysAid logoSysAid

    ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Final verdict

Scenario-level close — not a repeat of the intro.

HaloITSM wins when…

IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders

Jira Service Management wins when…

Teams already on Jira Cloud who need a service desk

  • Best for starting pricingJira Service Management
  • Best for free planJira Service Management
  • Best for integrationsJira Service Management

Which one should you choose?

Choose HaloITSM if:

  • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
  • UK/GBP buyers who will model £66 annual plus onboarding
  • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard

Choose Jira Service Management if:

  • Teams already on Jira Cloud who need a service desk
  • IT/HR/ops request management next to engineering issues
  • Buyers who want a published agent SKU under ServiceNow TCO

Product screenshots

Real product UI from our media library — no placeholders.

HaloITSM

  • haloitsm product overview from official vendor video

Jira Service Management

  • Official Jira Service Management ITSM marketing visual from atlassian.com — not a SoftwareGlimpse lab screenshot.
  • Official Jira Service Management ITSM marketing visual from atlassian.com — not a SoftwareGlimpse lab screenshot.
  • Official Jira Service Management hero marketing UI from atlassian.com — not a SoftwareGlimpse lab screenshot.

FAQ

Is HaloITSM better than Jira Service Management?
There is no universal winner between HaloITSM and Jira Service Management. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Which It Development fits which team?
HaloITSM: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders Jira Service Management: Teams already on Jira Cloud who need a service desk
Does HaloITSM or Jira Service Management have a free plan?
HaloITSM: No free plan. Jira Service Management: Free plan available.
How does HaloITSM vs Jira Service Management pricing compare?
HaloITSM starts from $66.00/user/mo. Jira Service Management starts from $20.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

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  • No invented scores or prices
  • Affiliate links never change winners

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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