HaloITSM vs Jira Service Management
Compare HaloITSM and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
There is no universal winner between HaloITSM and Jira Service Management. Choose HaloITSM when IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Jira Service Management is better for
- ✓ Starting pricing
- ✓ Free plan
- ✓ Integrations
Tie
- • Security & admin
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
HaloITSM vs Jira Service Management at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingJira Service Management
HaloITSM
Jira Service Management
- Free planJira Service Management
HaloITSM
Jira Service Management
- User / licence minimumDepends
HaloITSM
Jira Service Management
- IntegrationsJira Service Management
HaloITSM
Jira Service Management
- Security & adminTie
HaloITSM
Jira Service Management
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → Jira Service Management
Best for starting pricing
Jira Service Management publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
- → Jira Service Management
Best for free plan
HaloITSM does not research a free plan; Jira Service Management researches a free plan.
- → Jira Service Management
Best for integrations
Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
Jira Service Management winsHaloITSM
Trails Jira Service Management on this criterion
Jira Service Management
Jira Service Management publishes a lower researched starting floor ($20/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
Jira Service Management winsHaloITSM
Trails Jira Service Management on this criterion
Jira Service Management
HaloITSM does not research a free plan; Jira Service Management researches a free plan.
Integrations
Jira Service Management winsHaloITSM
Trails Jira Service Management on this criterion
Jira Service Management
Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Which should you choose?
Choose HaloITSM if
- IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- UK/GBP buyers who will model £66 annual plus onboarding
- Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Choose Jira Service Management if
- Teams already on Jira Cloud who need a service desk
- IT/HR/ops request management next to engineering issues
- Buyers who want a published agent SKU under ServiceNow TCO
Related comparisons
Alternatives to consider
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
SysAid
ITSM / service desk — Professional published ~$89/agent/mo (medium confidence; quote-led page); Enterprise custom min 20 agents; free trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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