Choose SysAid when a quoted ITSM desk with automation/AI assist is the job — not Freshservice’s published Starter by default, and not ServiceNow.
Starting price
$89.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market IT desks comparing SysAid automation to Freshservice Growth/Pro
SoftwareGlimpse review
7.7/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How sysaid presents the product in an official vendor video.
$89.00
per user / mo, billed monthly
~$89/agent/mo Professional — medium-confidence listing price; first-party page is quote-led. Confirm live.
Custom
Contact sales
Enterprise custom quote — published minimum 20 agents. Not the ~$89 Professional listing.
Verified captures from SysAid's product interface.
Official Open Graph / marketing visual from https://www.sysaid.com/.
Entity field audit 100/100
SysAid is an ITSM and employee service-desk platform (incidents, requests, assets, automation) for internal IT. The first-party pricing page is quote-led; 2026 listings commonly cite Professional around $89/agent/month — treat as medium-confidence, not a self-serve tile with Freshservice’s certainty. Enterprise is custom with a published 20-agent minimum. Free trial. Same itsm-service-desk cluster as ServiceNow and Freshservice — this entity does not outrank ServiceNow 8.7 or Freshservice 8.4. Distinct from HaloITSM’s all-in-one UK calculator and from ManageEngine’s $13 Standard floor.
Pricing: 2 documented plans · entry paid: Professional · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T22:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: SysAid vs Freshservice
Choose SysAid when a quoted ITSM desk with automation/AI assist is the job — not Freshservice’s published Starter by default, and not ServiceNow. Compare ManageEngine ServiceDesk Plus for a $13 published floor; Freshservice for the mid-market award path; HaloITSM for all-in-one UK calculator packaging. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Bottom line
No free plan. Professional ~$89/agent/mo (medium confidence; quote-led). Enterprise custom (min 20 agents). Free trial. Confirm live on sysaid.com/pricing.
| SysAid(this review) | Freshservice | HaloITSM | ManageEngine ServiceDesk Plus | Jira Service Management | |
|---|---|---|---|---|---|
| Starting price | $89.00/user/month | $19.00/user/month | $66.00/user/month | $13.00/user/month | $20.00/user/month |
| Free plan | No | No | No | Yes | Yes |
| Free trial | Yes | Yes | No | Yes | Yes |
SysAid may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
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