Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat.
Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
IT teams needing ITIL-style incidents, changes, and asset management
SoftwareGlimpse review
8/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
How Freshservice presents the product in an official vendor video.
$19.00
per user / mo, billed annually
$19/agent/mo annual — entry ITSM incidents and assets.
$49.00
per user / mo, billed annually
$49/agent/mo annual — change, release, and problem management.
$99.00
per user / mo, billed annually
$99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Verified captures from Freshservice's product interface.
Official Freshservice homepage hero marketing UI — not a SoftwareGlimpse lab screenshot.
Entity field audit 100/100
Freshservice is Freshworks' IT service management (ITSM) platform for incidents, problems, changes, assets, and employee service desks. Annual per-agent pricing: Starter $19, Growth $49, Pro $99 per agent/month billed annually. Scored as itsm-service-desk primary — ranked only within ITSM landscape, not against helpdesk or live-chat peers. Distinct from Freshdesk (customer helpdesk) and Freshchat (live chat).
Pricing: 3 documented plans · entry paid: Starter · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T12:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: Freshservice vs Datadog
Choose Freshservice when ITSM and internal employee service desk is the primary job — not customer ecommerce helpdesk or website live chat. Do not force-rank against Freshdesk, Zendesk Suite, or live-chat peers. Compare ServiceNow or Jira Service Management for enterprise ITSM alternatives outside this wave. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Annual per agent: Starter $19, Growth $49, Pro $99/mo. 14-day trial. ITSM/service desk — not Freshdesk customer helpdesk.
| Freshservice(this review) | ServiceNow | Jira Service Management | ManageEngine ServiceDesk Plus | SysAid | |
|---|---|---|---|---|---|
| Starting price | $19.00/user/month | $100.00/user/month | $20.00/user/month | $13.00/user/month | $89.00/user/month |
| Free plan | No | No | Yes | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Freshservice may not be the best fit if…
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