SoftwareGlimpse

Ivanti Neurons for ITSM vs Jira Service Management

Ivanti Neurons for ITSM fits enterprises already in ivanti endpoint/itam who want neurons itsm on the same gravity well; Jira Service Management fits teams already on jira cloud who need a service desk.

Independently recommendedLast updated Aug 18, 20266 evidence sources4 screenshotsHow we compare
Compare another
Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

8/10

Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • • Desks that will not self-serve a $19 Freshservice Starter

Starting from $95.00/user/mo

No free plan

Visit Ivanti Neurons for ITSM
Read review

VS

Our verdict

Our verdict

No universal winner

There is no universal winner between Ivanti Neurons for ITSM and Jira Service Management. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Ivanti Neurons for ITSM is better for

  • ✓ Security & admin

Jira Service Management is better for

  • ✓ Starting pricing
  • ✓ Free plan
  • ✓ Integrations

Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk

See detailed comparison ↓
Jira Service Management logo

Jira Service Management

8/10

Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.

Best for

  • • Teams already on Jira Cloud who need a service desk
  • • IT/HR/ops request management next to engineering issues
  • • Buyers who want a published agent SKU under ServiceNow TCO

Starting from $20.00/user/mo

Free plan available

Visit Jira Service Management
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose Ivanti Neurons for ITSM if…

  • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • Desks that will not self-serve a $19 Freshservice Starter
  • You prioritize security & admin

Choose Jira Service Management if…

  • Teams already on Jira Cloud who need a service desk
  • IT/HR/ops request management next to engineering issues
  • Buyers who want a published agent SKU under ServiceNow TCO
  • You prioritize starting pricing

Overall recommendation

There is no universal winner between Ivanti Neurons for ITSM and Jira Service Management. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Key trade-off

Ivanti Neurons for ITSM trades toward security & admin; Jira Service Management trades toward starting pricing.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Starting pricingJira Service Management winsJira Service Management publishes a lower researched starting floor ($20/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free planJira Service Management winsIvanti Neurons for ITSM does not research a free plan; Jira Service Management researches a free plan.
IntegrationsJira Service Management winsJira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Security & adminIvanti Neurons for ITSM winsIvanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureIvanti Neurons for ITSMJira Service Management
Incident managementStrongStrong
Change & problem managementStrongStrong
Service catalogStrongStrong
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementModerateModerate
Source control & reposLimitedLimited
CI/CD & automationModerateModerate
Hosting control panelLimitedLimited
Managed hosting platformLimitedNot evidenced
Cloud PaaS / app platformLimitedNot evidenced
Proxy / web data networkLimitedLimited
ITSM AI assistanceStrongStrong
Developer AI assistanceLimitedModerate
On-call & pagingStrongStrong
Enterprise security & SSOStrongStrong
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Aug 18, 2026.

Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

From $95.00/user/mo

No free planNo free trial evidenced
  • Ivanti Neurons for ITSMCustom
  • Enterprise RFPCustom
Jira Service Management logo

Jira Service Management

From $20.00/user/mo

Free plan availableFree trial available
  • Free$0.00/user/mo
  • Standard$20.00/user/mo
  • Premium$51.42/user/mo
  • EnterpriseCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsIvanti Neurons for ITSMJira Service Management
5~$475.00/mo (5 × starting seat)~$100.00/mo (5 × starting seat)
10~$950.00/mo (10 × starting seat)~$200.00/mo (10 × starting seat)
25~$2,375.00/mo (25 × starting seat)~$500.00/mo (25 × starting seat)
50~$4,750.00/mo (50 × starting seat)~$1,000.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Ivanti Neurons for ITSM researched starting price from $95/mo. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → Ivanti Neurons for ITSM

    Best for security & admin

    Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → Jira Service Management

    Best for starting pricing

    Jira Service Management publishes a lower researched starting floor ($20/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • → Jira Service Management

    Best for free plan

    Ivanti Neurons for ITSM does not research a free plan; Jira Service Management researches a free plan.

  • → Jira Service Management

    Best for integrations

    Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The differences that actually matter

Pair-specific analysis for Ivanti Neurons for ITSM vs Jira Service Management — not generic category copy.

  • Starting pricing

    Jira Service Management ahead

    On starting pricing, Jira Service Management is ahead. Ivanti Neurons for ITSM: Trails Jira Service Management on this criterion. Jira Service Management: Jira Service Management publishes a lower researched starting floor ($20/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.. Feature evidence also diverges on Developer AI assistance (Ivanti Neurons for ITSM: Limited; Jira Service Management: Moderate).

  • Free plan

    Jira Service Management ahead

    On free plan, Jira Service Management is ahead. Ivanti Neurons for ITSM: Trails Jira Service Management on this criterion. Jira Service Management: Ivanti Neurons for ITSM does not research a free plan; Jira Service Management researches a free plan..

  • Integrations

    Jira Service Management ahead

    On integrations, Jira Service Management is ahead. Ivanti Neurons for ITSM: Trails Jira Service Management on this criterion. Jira Service Management: Jira Service Management leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..

  • Security & admin

    Ivanti Neurons for ITSM ahead

    On security & admin, Ivanti Neurons for ITSM is ahead. Ivanti Neurons for ITSM: Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. Jira Service Management: Trails Ivanti Neurons for ITSM on this criterion.

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

Pros

  • Stronger on security & admin

Cons

  • Trails on starting pricing
  • Trails on free plan
  • Trails on integrations
Jira Service Management logo

Jira Service Management

Pros

  • Stronger on starting pricing
  • Stronger on free plan
  • Stronger on integrations

Cons

  • Trails on security & admin

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose Ivanti Neurons for ITSM if…

  • You need Jira Service Management's stronger starting pricing more than Ivanti Neurons for ITSM's strengths
  • You need Jira Service Management's stronger free plan more than Ivanti Neurons for ITSM's strengths
  • You need Jira Service Management's stronger integrations more than Ivanti Neurons for ITSM's strengths
  • Your primary fit looks closer to: Teams already on Jira Cloud who need a service desk

Don't choose Jira Service Management if…

  • You need Ivanti Neurons for ITSM's stronger security & admin more than Jira Service Management's strengths
  • Your primary fit looks closer to: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • Your primary fit looks closer to: RFP buyers comparing Ivanti to ServiceNow and BMC Helix

Alternatives worth considering

When neither product is the right fit.

  • ServiceNow logoServiceNow

    Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

  • BMC Helix ITSM logoBMC Helix ITSM

    Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

  • Freshservice logoFreshservice

    Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.

  • TOPdesk logoTOPdesk

    ITSM / service management — Essential £51/agent/mo; Engaged £72; Excellent £101 (GBP). Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Final verdict

Scenario-level close — not a repeat of the intro.

Ivanti Neurons for ITSM wins when…

Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

Jira Service Management wins when…

Teams already on Jira Cloud who need a service desk

  • Best for security & adminIvanti Neurons for ITSM
  • Best for starting pricingJira Service Management
  • Best for free planJira Service Management
  • Best for integrationsJira Service Management

Which one should you choose?

Choose Ivanti Neurons for ITSM if:

  • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • Desks that will not self-serve a $19 Freshservice Starter

Choose Jira Service Management if:

  • Teams already on Jira Cloud who need a service desk
  • IT/HR/ops request management next to engineering issues
  • Buyers who want a published agent SKU under ServiceNow TCO

Product screenshots

Real product UI from our media library — no placeholders.

Jira Service Management

  • Official Jira Service Management ITSM marketing visual from atlassian.com — not a SoftwareGlimpse lab screenshot.
  • Official Jira Service Management ITSM marketing visual from atlassian.com — not a SoftwareGlimpse lab screenshot.
  • Official Jira Service Management hero marketing UI from atlassian.com — not a SoftwareGlimpse lab screenshot.

FAQ

Is Ivanti Neurons for ITSM better than Jira Service Management?
There is no universal winner between Ivanti Neurons for ITSM and Jira Service Management. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose Jira Service Management when Teams already on Jira Cloud who need a service desk. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Which It Development fits which team?
Ivanti Neurons for ITSM: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well Jira Service Management: Teams already on Jira Cloud who need a service desk
Does Ivanti Neurons for ITSM or Jira Service Management have a free plan?
Ivanti Neurons for ITSM: No free plan. Jira Service Management: Free plan available.
How does Ivanti Neurons for ITSM vs Jira Service Management pricing compare?
Ivanti Neurons for ITSM starts from $95.00/user/mo. Jira Service Management starts from $20.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

Still deciding between Ivanti Neurons for ITSM and Jira Service Management?

Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.

Find My CRMCompare another
  • Independent criterion outcomes
  • No invented scores or prices
  • Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

Part of Software comparisons · IT & Development Software hub

Try a decision tool

Interactive helpers use recommendation criteria — affiliate status never changes outcomes.