SoftwareGlimpse

Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus

Compare Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare
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Ivanti Neurons for ITSM logo

Ivanti Neurons for ITSM

8/10

Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • • Desks that will not self-serve a $19 Freshservice Starter

Starting from $95.00/user/mo

No free plan

Visit Ivanti Neurons for ITSM
Read review

VS

Our verdict

Our verdict

No universal winner

There is no universal winner between Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus. Choose Ivanti Neurons for ITSM when Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well. Choose ManageEngine ServiceDesk Plus when SMB/mid-market IT teams that want a published $13/technician ITSM SKU. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Ivanti Neurons for ITSM is better for

  • ✓ Security & admin

ManageEngine ServiceDesk Plus is better for

  • ✓ Starting pricing
  • ✓ Free plan

Tie

  • • Integrations

Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well

Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU

See detailed comparison ↓
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

7.8/10

SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.

Best for

  • • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • • Buyers who will actually use the 5-tech free Standard path before paid Cloud

Starting from $13.00/user/mo

Free plan available

Visit ManageEngine ServiceDesk Plus
Read review

Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

  • Starting pricingManageEngine ServiceDesk Plus

    Ivanti Neurons for ITSM

    ManageEngine ServiceDesk Plus

  • Free planManageEngine ServiceDesk Plus

    Ivanti Neurons for ITSM

    ManageEngine ServiceDesk Plus

  • User / licence minimumDepends

    Ivanti Neurons for ITSM

    ManageEngine ServiceDesk Plus

  • IntegrationsTie

    Ivanti Neurons for ITSM

    ManageEngine ServiceDesk Plus

  • Security & adminIvanti Neurons for ITSM

    Ivanti Neurons for ITSM

    ManageEngine ServiceDesk Plus

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

  • → Ivanti Neurons for ITSM

    Best for security & admin

    Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

  • → ManageEngine ServiceDesk Plus

    Best for starting pricing

    ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • → ManageEngine ServiceDesk Plus

    Best for free plan

    Ivanti Neurons for ITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.

The biggest differences

Where the products diverge most clearly on verified criteria.

  • Starting pricing

    ManageEngine ServiceDesk Plus wins

    Ivanti Neurons for ITSM

    Trails ManageEngine ServiceDesk Plus on this criterion

    ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus publishes a lower researched starting floor ($13/mo vs $95/mo for Ivanti Neurons for ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.

  • Free plan

    ManageEngine ServiceDesk Plus wins

    Ivanti Neurons for ITSM

    Trails ManageEngine ServiceDesk Plus on this criterion

    ManageEngine ServiceDesk Plus

    Ivanti Neurons for ITSM does not research a free plan; ManageEngine ServiceDesk Plus researches a free plan.

  • Security & admin

    Ivanti Neurons for ITSM wins

    Ivanti Neurons for ITSM

    Ivanti Neurons for ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    ManageEngine ServiceDesk Plus

    Trails Ivanti Neurons for ITSM on this criterion

Which should you choose?

Choose Ivanti Neurons for ITSM if

  • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
  • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
  • Desks that will not self-serve a $19 Freshservice Starter

Choose ManageEngine ServiceDesk Plus if

  • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
  • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
  • Buyers who will actually use the 5-tech free Standard path before paid Cloud

How we compare

A short look at the comparison process. Full methodology

  1. 1

    Collect

    Collect official product information, pricing, and product evidence.

  2. 2

    Normalize

    Map evidence to the same category evaluation criteria for both products.

  3. 3

    Compare

    Evaluate both products against identical criteria — ties and depends are allowed.

  4. 4

    Explain

    Show why each product wins, loses, or ties, with evidence behind the outcome.

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  • Independent criterion outcomes
  • No invented scores or prices
  • Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.

Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.