Gorgias vs Tidio
Compare Gorgias and Tidio on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tidio is better for
- ✓ Free plan
Tie
- • Live chat
- • AI features
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
Gorgias vs Tidio at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingDepends
Gorgias
Tidio
- Free planTidio
Gorgias
Tidio
- Agent / licence minimumDepends
Gorgias
Tidio
- Ticketing depthGorgias
Gorgias
Tidio
- Live chatTie
Gorgias
Tidio
Which Customer Service is better for you?
Quick picks based on fit — not a universal ranking.
- → Gorgias
Best for ticketing depth
Stronger ticketing availability
- → Gorgias
Best for knowledge base
Stronger knowledge base availability
- → Gorgias
Best for omnichannel inbox
Stronger omnichannel inbox availability
- → Tidio
Best for free plan
Gorgias does not research a free plan; Tidio researches a free plan.
The biggest differences
Where the products diverge most clearly on verified criteria.
Free plan
Tidio winsGorgias
Trails Tidio on this criterion
Tidio
Gorgias does not research a free plan; Tidio researches a free plan.
Ticketing depth
Gorgias winsGorgias
Stronger ticketing availability
Tidio
Trails Gorgias on this criterion
Knowledge base
Gorgias winsGorgias
Stronger knowledge base availability
Tidio
Trails Gorgias on this criterion
Omnichannel inbox
Gorgias winsGorgias
Stronger omnichannel inbox availability
Tidio
Trails Gorgias on this criterion
SLA & routing
Gorgias winsGorgias
Stronger sla routing availability
Tidio
Trails Gorgias on this criterion
Ecommerce helpdesk
Gorgias winsGorgias
Stronger ecommerce helpdesk availability
Tidio
Trails Gorgias on this criterion
Which should you choose?
Choose Gorgias if
- Shopify and DTC brands needing order-aware support in one inbox
- Ecommerce teams where ticket+AI pricing beats per-agent seat math
- Support leaders who want refund/edit-order workflows native to storefronts
Choose Tidio if
- SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- Teams prioritizing website messenger deflection over full ticketing
- Buyers wanting freemium entry with conversation-based pricing
Related comparisons
Alternatives to consider
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Zendesk Suite
Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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