SoftwareGlimpse

Gorgias vs Help Scout

Compare Gorgias and Help Scout on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare

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Gorgias

7.7/10

Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).

Best for

• Shopify and DTC brands needing order-aware support in one inbox
• Ecommerce teams where ticket+AI pricing beats per-agent seat math
• Support leaders who want refund/edit-order workflows native to storefronts

Starting from $40.00/user/mo

No free plan

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Gorgias is better for

✓ Omnichannel inbox
✓ Ecommerce helpdesk
✓ AI features
✓ Integrations

Help Scout is better for

✓ Free plan
✓ Knowledge base

Tie

• Ticketing depth
• Live chat
• SLA & routing

Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox

Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity

See detailed comparison ↓

Help Scout

7.5/10

SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.

Best for

• SMB teams wanting email-first shared inbox support without enterprise complexity
• Startups using the free 5-user tier
• Buyers prioritizing ease of use over omnichannel breadth

Starting from $0.00/user/mo

Free plan available

Visit Help Scout

Gorgias vs Help Scout at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Gorgias
Help Scout
Free planHelp Scout
Gorgias
Help Scout
Agent / licence minimumDepends
Gorgias
Help Scout
Ticketing depthTie
Gorgias
Help Scout
Live chatTie
Gorgias
Help Scout

Which Customer Service is better for you?

Quick picks based on fit — not a universal ranking.

→ Gorgias
Best for omnichannel inbox
Stronger omnichannel inbox availability
→ Gorgias
Best for ecommerce helpdesk
Stronger ecommerce helpdesk availability
→ Gorgias
Best for ai features
Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Help Scout
Best for free plan
Gorgias does not research a free plan; Help Scout researches a free plan.
→ Help Scout
Best for knowledge base
Stronger self service portal availability

The biggest differences

Where the products diverge most clearly on verified criteria.

Free plan
Help Scout wins
Gorgias
Trails Help Scout on this criterion
Help Scout
Gorgias does not research a free plan; Help Scout researches a free plan.
Knowledge base
Help Scout wins
Gorgias
Trails Help Scout on this criterion
Help Scout
Stronger self service portal availability
Omnichannel inbox
Gorgias wins
Gorgias
Stronger omnichannel inbox availability
Help Scout
Trails Gorgias on this criterion
Ecommerce helpdesk
Gorgias wins
Gorgias
Stronger ecommerce helpdesk availability
Help Scout
Trails Gorgias on this criterion
AI features
Gorgias wins
Gorgias
Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Help Scout
Trails Gorgias on this criterion
Integrations
Gorgias wins
Gorgias
Gorgias leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Help Scout
Trails Gorgias on this criterion

Which should you choose?

Choose Gorgias if

Shopify and DTC brands needing order-aware support in one inbox
Ecommerce teams where ticket+AI pricing beats per-agent seat math
Support leaders who want refund/edit-order workflows native to storefronts

Choose Help Scout if

SMB teams wanting email-first shared inbox support without enterprise complexity
Startups using the free 5-user tier
Buyers prioritizing ease of use over omnichannel breadth

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
No invented scores or prices
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