Choose Freshdesk when helpdesk ticketing with omnichannel inbox depth is the primary job and you want Freshworks ecosystem alignment at a mid-market price floor.
Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
SoftwareGlimpse review
7.9/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor tutorial
$19.00
per user / month (annual billing rate shown)
$19/agent/mo billed annually — entry paid helpdesk tier.
$55.00
per user / month (annual billing rate shown)
$55/agent/mo billed annually — advanced automations and routing.
$89.00
per user / month (annual billing rate shown)
$89/agent/mo billed annually — enterprise controls and sandbox.
Verified captures from Freshdesk's product interface.
Official Freshdesk Open Graph marketing visual from https://www.freshdesk.com/ — not a SoftwareGlimpse lab screenshot.
Official Freshdesk marketing UI asset
https://www.freshdesk.com/ · Checked 2026-08-18
Choose Freshdesk when helpdesk ticketing with omnichannel inbox depth is the primary job and you want Freshworks ecosystem alignment at a mid-market price floor. Compare Zendesk Suite for enterprise omnichannel scale, Help Scout for SMB shared-inbox simplicity, and Zoho Desk for budget suite-adjacent helpdesk pricing. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Annual per agent: Growth $19, Pro $55, Enterprise $89/mo. 14-day trial. No perpetual free plan published — confirm live tiers on freshdesk.com/pricing.
| Freshdesk(this review) | Zendesk Suite | Help Scout | Zoho Desk | Intercom | |
|---|---|---|---|---|---|
| Starting price | $19.00/user/month | $19.00/user/month | $0.00/user/month | $0.00/user/month | $29.00/user/month |
| Free plan | No | No | Yes | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Helpdesk / ticketing
Queue, assign, and resolve customer tickets with SLAs and macros.
Explore use case →Omnichannel support
Handle email, chat, social, and messaging in one agent workspace.
Explore use case →Freshdesk may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
