Choose Gorgias when ecommerce order context, Shopify depth, and ticket-based pricing match your DTC support model — not for generic B2B helpdesk or ITSM.
Starting price
$40.00/user/month
Free plan
No
Free trial
7 days
Best for
Shopify and DTC brands needing order-aware support in one inbox
SoftwareGlimpse review
7.7/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
$40.00
per month (annual billing rate shown)
$40/mo — 50 tickets/month; entry ecommerce helpdesk.
$90.00
per month
$77/mo billed annually ($90 monthly) — higher ticket cap and automations.
Verified captures from Gorgias's product interface.
Official Gorgias Open Graph marketing visual from https://www.gorgias.com/ — not a SoftwareGlimpse lab screenshot.
Official Gorgias marketing UI asset
https://www.gorgias.com/ · Checked 2026-08-18
Choose Gorgias when ecommerce order context, Shopify depth, and ticket-based pricing match your DTC support model — not for generic B2B helpdesk or ITSM. Compare Freshdesk or Zendesk Suite for non-ecommerce omnichannel helpdesk. Do not force-rank against live-chat or ITSM peers. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Ticket-based: Starter $40/mo (50 tickets); Basic $77/mo annual. Not per-agent pricing — overage and AI bundles affect TCO. 7-day trial.
| Gorgias(this review) | Freshdesk | Zendesk Suite | |
|---|---|---|---|
| Starting price | $40.00/user/month | $19.00/user/month | $19.00/user/month |
| Free plan | No | No | No |
| Free trial | Yes | Yes | Yes |
Gorgias may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
