Gorgias vs Help Scout
Compare Gorgias and Help Scout on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Omnichannel inbox
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Help Scout is better for
- ✓ Free plan
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • SLA & routing
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
Gorgias vs Help Scout pricing
Gorgias researched starting price from $40/mo. Help Scout researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
Gorgias
From $40.00/user/mo
Help Scout
From $0.00/user/mo
Gorgias
Starting from $40.00/user/mo
Free trial available
- Starter$40.00/mo
- $40/mo — 50 tickets/month; entry ecommerce helpdesk.
- max tickets: 50
- BasicPopular$77.00/mo
- $77/mo billed annually ($90 monthly) — higher ticket cap and automations.
Help Scout
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 5 users — entry SMB shared inbox.
- max users: 5
- Standard$25.00/user/mo
- $25/user/mo annual — core shared inbox and docs.
- PlusPopular$45.00/user/mo
- $45/user/mo annual — workflows, routing, and light automations.
- Pro$75.00/user/mo
- $75/user/mo annual — advanced permissions and API depth.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Gorgias
$600.00/mo
Help Scout
$0.00/mo
+$600.00/mo — Gorgias costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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