Gorgias vs Help Scout
Compare Gorgias and Help Scout on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Omnichannel inbox
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Help Scout is better for
- ✓ Free plan
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • SLA & routing
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
Feature comparison
Grouped feature support from verified product research for Gorgias and Help Scout.
Capabilities
| Feature | Gorgias | Help Scout | Winner |
|---|---|---|---|
| Ticketing | Strong | Strong | Tie |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Strong | Strong | Tie |
| Omnichannel inbox | Strong | Moderate | Gorgias |
| SLA & routing | Strong | Strong | Tie |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Moderate | Strong | Help Scout |
| CSAT / satisfaction surveys | Strong | Strong | Tie |
| Helpdesk reporting | Strong | Strong | Tie |
| Ecommerce helpdesk | Strong | Limited | Gorgias |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Moderate | Gorgias |
| Agent copilot | Strong | Moderate | Gorgias |
| Phone support | Limited | Limited | Tie |
| Helpdesk integrations | Strong | Strong | Tie |
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