Gorgias vs Help Scout
Compare Gorgias and Help Scout on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Omnichannel inbox
- ✓ Ecommerce helpdesk
- ✓ AI features
- ✓ Integrations
Help Scout is better for
- ✓ Free plan
- ✓ Knowledge base
Tie
- • Ticketing depth
- • Live chat
- • SLA & routing
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Gorgias and Help Scout. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Gorgias researched starting price from $40/mo; Help Scout researched starting price from $0/mo; a free plan is researched. Better value depends on plan rungs and add-ons.
GorgiasDependsHelp ScoutDepends - Help Scout
Free plan
Whether a usable free plan is published, and what it gates.
Gorgias does not research a free plan; Help Scout researches a free plan.
GorgiasWeakerHelp ScoutStronger - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Gorgias and Help Scout on current vendor packaging.
GorgiasDependsHelp ScoutDepends - Tie
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Gorgias and Help Scout have the same researched availability on ticketing (Gorgias: supported; Help Scout: supported); macros automation (Gorgias: supported; Help Scout: supported).
GorgiasTieHelp ScoutTie - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
Gorgias and Help Scout have the same researched availability on live chat (Gorgias: supported; Help Scout: supported); shared inbox (Gorgias: supported; Help Scout: supported).
GorgiasTieHelp ScoutTie - Help Scout
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger self service portal availability
GorgiasWeakerHelp ScoutStronger - Gorgias
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Stronger omnichannel inbox availability
Gorgias7/10Help Scout6/10 - Tie
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Gorgias and Help Scout have the same researched availability on sla routing (Gorgias: supported; Help Scout: supported); ticketing (Gorgias: supported; Help Scout: supported).
GorgiasTieHelp ScoutTie - Gorgias
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger ecommerce helpdesk availability
GorgiasStrongerHelp ScoutWeaker - Gorgias
AI features
Useful AI for the primary job — not marketing fluff.
Gorgias leads on ai features (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Gorgias8/10Help Scout7/10 - Gorgias
Integrations
Important third-party integrations.
Gorgias leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Gorgias9/10Help Scout7/10
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