Choose Intercom when you need an AI-first customer messaging inbox with Fin resolutions — especially for in-app Messenger CS — not when you only need a marketing chatbot or a business phone.
Starting price
$29.00/user/month
Free plan
No
Free trial
Yes
Best for
Support teams that want Messenger + shared inbox + Fin AI in one CS platform
SoftwareGlimpse review
8/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
$29.00
per user / mo, billed annually
$29/seat/month annual — Fin AI Agent, Messenger, shared inbox/ticketing, pre-built reports, public help center. Fin outcomes from $0.99.
$85.00
per user / mo, billed annually
$85/seat/month annual — multiple team inboxes, workflows, round-robin, private/multilingual help center, 20 Lite seats.
$132.00
per user / mo, billed annually
$132/seat/month annual — SSO, HIPAA path, SLAs, multibrand Messenger/Help Center, 50 Lite seats.
See plans
Verify live list price on vendor site
From $0.99 per Fin outcome on Intercom plans (also Fin standalone on existing helpdesks). Usage-priced AI resolutions — not included unlimited.
Product screenshots coming soon
We only publish verified captures from Intercom's product interface — never stock images, mockups, or teaching diagrams. Screenshots appear here once editorial review confirms them.
Entity field audit 100/100
Intercom is an AI-first customer messaging and shared-inbox platform: Messenger, tickets, help center and Fin AI Agent on Essential/Advanced/Expert seats. First-party pricing on intercom.com/pricing (checked 2026-08-17) publishes Essential $29, Advanced $85 and Expert $132 per seat/month (annual toggle), with Fin from $0.99 per resolution outcome on all plans; Copilot $29/agent/mo and Proactive Support Plus $99/mo add-ons; email/SMS/WhatsApp/Phone are pay-as-you-go channels. Free trial documented. CS-borderline — primary business-communications landscape with secondary customer-service taxonomy. Scored in customer-messaging; never ranked as a phone peer.
Pricing: 4 documented plans · entry paid: Essential · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-17T22:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: Intercom vs ManyChat
Choose Intercom when you need an AI-first customer messaging inbox with Fin resolutions — especially for in-app Messenger CS — not when you only need a marketing chatbot or a business phone. Compare respond.io for WhatsApp-first omnichannel support, ManyChat for marketing DM automation, Zendesk/helpdesks when ticketing is primary, and Talkdesk when the purchase is true CCaaS. Scores reflect first-party documentation as of 2026-08-17 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Essential $29, Advanced $85, Expert $132 per seat/month (annual toggle) confirmed on intercom.com/pricing 2026-08-17; Fin from $0.99/outcome; Copilot $29/agent/mo; Proactive Support Plus $99/mo. Channel messaging pay-as-you-go. High confidence on seat + Fin floors.
| Intercom(this review) | CometChat | respond.io | ManyChat | Zendesk Sell | |
|---|---|---|---|---|---|
| Starting price | $29.00/user/month | $239.00/user/month | $79.00/user/month | $14.00/user/month | $19.00/user/month |
| Free plan | No | Yes | No | Yes | No |
| Free trial | Yes | No | Yes | Yes | Yes |
Live chat support
Talk to website visitors in real time and route chats to the right agent.
Explore use case →Customer messaging
Answer customer SMS and chat as a team, with assignment and history instead of one person's phone.
Explore use case →WhatsApp support & sales
Run WhatsApp as a business channel with a shared inbox, approved templates, and broadcast rules.
Explore use case →Contact center & queues
Route inbound volume through IVR menus and queues with reporting managers can act on.
Explore use case →AI customer service
Deflect or resolve support conversations with an AI agent, plus copilot for humans.
Explore use case →Intercom may not be the best fit if…
Part of Software reviews
Interactive helpers use recommendation criteria — affiliate status never changes outcomes.