SoftwareGlimpse

Freshchat vs Gorgias

Compare Freshchat and Gorgias on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare

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Freshchat

7.6/10

Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.

Best for

• Freshworks customers wanting live chat as the primary purchase
• Teams needing free up-to-10-agents entry with clear upgrade path
• Website and in-app messaging with bot deflection

Starting from $0.00/user/mo

Free plan available

Visit Freshchat

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Freshchat is better for

✓ Free plan

Gorgias is better for

✓ Ticketing depth
✓ Knowledge base
✓ SLA & routing
✓ Ecommerce helpdesk

Tie

• Live chat
• Omnichannel inbox

Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase

Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox

See detailed comparison ↓

Gorgias

7.7/10

Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).

Best for

• Shopify and DTC brands needing order-aware support in one inbox
• Ecommerce teams where ticket+AI pricing beats per-agent seat math
• Support leaders who want refund/edit-order workflows native to storefronts

Starting from $40.00/user/mo

No free plan

Freshchat vs Gorgias at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Freshchat
Gorgias
Free planFreshchat
Freshchat
Gorgias
Agent / licence minimumDepends
Freshchat
Gorgias
Ticketing depthGorgias
Freshchat
Gorgias
Live chatTie
Freshchat
Gorgias

Which Customer Service is better for you?

Quick picks based on fit — not a universal ranking.

→ Freshchat
Best for free plan
Freshchat researches a free plan; Gorgias does not research a free plan.
→ Gorgias
Best for ticketing depth
Stronger ticketing availability
→ Gorgias
Best for knowledge base
Stronger knowledge base availability
→ Gorgias
Best for sla & routing
Stronger sla routing availability

The biggest differences

Where the products diverge most clearly on verified criteria.

Free plan
Freshchat wins
Freshchat
Freshchat researches a free plan; Gorgias does not research a free plan.
Gorgias
Trails Freshchat on this criterion
Ticketing depth
Gorgias wins
Freshchat
Trails Gorgias on this criterion
Gorgias
Stronger ticketing availability
Knowledge base
Gorgias wins
Freshchat
Trails Gorgias on this criterion
Gorgias
Stronger knowledge base availability
SLA & routing
Gorgias wins
Freshchat
Trails Gorgias on this criterion
Gorgias
Stronger sla routing availability
Ecommerce helpdesk
Gorgias wins
Freshchat
Trails Gorgias on this criterion
Gorgias
Stronger ecommerce helpdesk availability
AI features
Gorgias wins
Freshchat
Trails Gorgias on this criterion
Gorgias
Gorgias leads on ai features (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose Freshchat if

Freshworks customers wanting live chat as the primary purchase
Teams needing free up-to-10-agents entry with clear upgrade path
Website and in-app messaging with bot deflection

Choose Gorgias if

Shopify and DTC brands needing order-aware support in one inbox
Ecommerce teams where ticket+AI pricing beats per-agent seat math
Support leaders who want refund/edit-order workflows native to storefronts

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
No invented scores or prices
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