Freshchat vs Gorgias
Compare Freshchat and Gorgias on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Free plan
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Live chat
- • Omnichannel inbox
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
Comparison scorecard
Criterion-by-criterion results for Freshchat and Gorgias. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Freshchat researched starting price from $0/mo; a free plan is researched; Gorgias researched starting price from $40/mo. Better value depends on plan rungs and add-ons.
FreshchatDependsGorgiasDepends - Freshchat
Free plan
Whether a usable free plan is published, and what it gates.
Freshchat researches a free plan; Gorgias does not research a free plan.
FreshchatStrongerGorgiasWeaker - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Freshchat and Gorgias on current vendor packaging.
FreshchatDependsGorgiasDepends - Gorgias
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Stronger ticketing availability
FreshchatWeakerGorgiasStronger - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
Freshchat and Gorgias have the same researched availability on live chat (Freshchat: supported; Gorgias: supported); shared inbox (Freshchat: supported; Gorgias: supported).
FreshchatTieGorgiasTie - Gorgias
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger knowledge base availability
FreshchatWeakerGorgiasStronger - Tie
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Freshchat and Gorgias have the same researched availability on omnichannel inbox (Freshchat: supported; Gorgias: supported); shared inbox (Freshchat: supported; Gorgias: supported).
Freshchat7/10Gorgias7/10 - Gorgias
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Stronger sla routing availability
FreshchatWeakerGorgiasStronger - Gorgias
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger ecommerce helpdesk availability
FreshchatWeakerGorgiasStronger - Gorgias
AI features
Useful AI for the primary job — not marketing fluff.
Gorgias leads on ai features (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshchat7/10Gorgias8/10 - Gorgias
Integrations
Important third-party integrations.
Gorgias leads on integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Freshchat8/10Gorgias9/10
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