Freshchat Review
LIVE CHAT SOFTWAREChoose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
21 days
Best for
Freshworks customers wanting live chat as the primary purchase
SoftwareGlimpse review
7.6/10
Good
- ease of use8
- support job fit8
- workflow depth7
- omnichannel7
- self service6
- integrations8
Pricing
Growth
Most popular$19.00
per user / mo, billed annually
$19/agent/mo annual — bots and campaigns on paid live chat.
Pro
$49.00
per user / mo, billed annually
$49/agent/mo annual — advanced routing and integrations.
Enterprise
$79.00
per user / mo, billed annually
$79/agent/mo annual — enterprise security and controls.
Product screenshots
Verified captures from Freshchat's product interface.
Official Freshchat Open Graph marketing visual from https://www.freshworks.com/live-chat-software/ — not a SoftwareGlimpse lab screenshot.
Decision snapshot
Entity field audit 100/100
Freshchat is Freshworks' live chat and messaging platform for website and in-app customer support. Free plan for up to 10 agents; annual per-agent pricing: Growth $19, Pro $49, Enterprise $79 per agent/month billed annually. Distinct from Freshdesk (helpdesk) and Freshservice (ITSM). Scored as live-chat-support primary.
Best for
- Freshworks customers wanting live chat as the primary purchase
- Teams needing free up-to-10-agents entry with clear upgrade path
- Website and in-app messaging with bot deflection
- micro / customer-success: Freshchat fit for micro customer-success teams in the live-chat-support job cluster, from first-party positioning and CS Wave-1 research.
Not ideal for
- Full helpdesk ticketing as primary job (Freshdesk)
- ITSM service desk (Freshservice)
- Conversation-cap-only pricing preference (Tidio)
- Full ticketing depth lives in Freshdesk — Freshchat is live-chat primary
Key tradeoffs
- Full ticketing depth lives in Freshdesk — Freshchat is live-chat primary
- Free plan limited to 10 agents
- Freshworks suite overlap with Freshdesk/Freshservice
- Enterprise messaging depth below Zendesk Suite omnichannel
Pricing: 4 documented plans · 1 free · entry paid: Growth · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T12:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: Freshchat vs LiveChat
Our verdict
Choose Freshchat when live chat and messaging with a free 10-agent tier is the primary job within the Freshworks ecosystem. Compare LiveChat for Text-powered chat depth and Tidio for conversation-cap SMB pricing with Lyro AI. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Best for
- Freshworks customers wanting live chat as the primary purchase
- Teams needing free up-to-10-agents entry with clear upgrade path
- Website and in-app messaging with bot deflection
Not ideal for
- Full helpdesk ticketing as primary job (Freshdesk)
- ITSM service desk (Freshservice)
- Conversation-cap-only pricing preference (Tidio)
Bottom line
Free up to 10 agents. Annual per agent: Growth $19, Pro $49, Enterprise $79/mo. 21-day trial on paid tiers.
Freshchat pros and cons
Pros
- Generous free tier up to 10 agents
- Clear Growth/Pro/Enterprise per-agent ladder
- Freddy AI and bot deflection on paid tiers
- Freshworks ecosystem integrations
- Strong live-chat job fit
Cons
- Ticketing depth requires Freshdesk upsell
- Suite confusion with other Freshworks SKUs
- Self-service/KB thinner than dedicated helpdesks
- Omnichannel below Zendesk Suite at enterprise scale
Pricing comparison
Full comparison →| Freshchat(this review) | CometChat | LiveChat | Tidio | Intercom | |
|---|---|---|---|---|---|
| Starting price | $0.00/user/month | $239.00/user/month | $19.00/user/month | $24.17/user/month | $29.00/user/month |
| Free plan | Yes | Yes | No | Yes | No |
| Free trial | Yes | No | Yes | Yes | Yes |
Use cases for Freshchat
Live chat support
Talk to website visitors in real time and route chats to the right agent.
Explore use case →AI customer service
Deflect or resolve support conversations with an AI agent, plus copilot for humans.
Explore use case →
Freshchat may not be the best fit if…
- · Full helpdesk ticketing as primary job (Freshdesk)
- · ITSM service desk (Freshservice)
- · Conversation-cap-only pricing preference (Tidio)
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