Freshchat vs LiveChat
Compare Freshchat and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshchat and LiveChat. Choose Freshchat when Freshworks customers wanting live chat as the primary purchase. Choose LiveChat when Teams wanting mature live chat with Text ecosystem optionality. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshchat is better for
- ✓ Free plan
- ✓ Omnichannel inbox
Tie
- • Ticketing depth
- • Live chat
- • Knowledge base
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Freshchat vs LiveChat at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingDepends
Freshchat
LiveChat
- Free planFreshchat
Freshchat
LiveChat
- Agent / licence minimumDepends
Freshchat
LiveChat
- Ticketing depthTie
Freshchat
LiveChat
- Live chatTie
Freshchat
LiveChat
Which Customer Service is better for you?
Quick picks based on fit — not a universal ranking.
- → Freshchat
Best for free plan
Freshchat researches a free plan; LiveChat does not research a free plan.
- → Freshchat
Best for omnichannel inbox
Stronger omnichannel inbox availability
The biggest differences
Where the products diverge most clearly on verified criteria.
Free plan
Freshchat winsFreshchat
Freshchat researches a free plan; LiveChat does not research a free plan.
LiveChat
Trails Freshchat on this criterion
Omnichannel inbox
Freshchat winsFreshchat
Stronger omnichannel inbox availability
LiveChat
Trails Freshchat on this criterion
Which should you choose?
Choose Freshchat if
- Freshworks customers wanting live chat as the primary purchase
- Teams needing free up-to-10-agents entry with clear upgrade path
- Website and in-app messaging with bot deflection
Choose LiveChat if
- Teams wanting mature live chat with Text ecosystem optionality
- SMB–mid-market website support with per-agent clarity
- Buyers who may add ChatBot or HelpDesk from the same vendor
Related comparisons
Alternatives to consider
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Intercom
Customer messaging / shared inbox with Fin AI — Essential from $29/seat/mo + Fin from $0.99/outcome.
Zendesk Suite
Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
Still deciding between Freshchat and LiveChat?
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- Independent criterion outcomes
- No invented scores or prices
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