Freshchat vs LiveChat
Compare Freshchat and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshchat and LiveChat. Choose Freshchat when Freshworks customers wanting live chat as the primary purchase. Choose LiveChat when Teams wanting mature live chat with Text ecosystem optionality. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshchat is better for
- ✓ Free plan
- ✓ Omnichannel inbox
Tie
- • Ticketing depth
- • Live chat
- • Knowledge base
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Freshchat and LiveChat.
Capabilities
| Feature | Freshchat | LiveChat | Winner |
|---|---|---|---|
| Ticketing | Moderate | Moderate | Tie |
| Shared inbox | Strong | Strong | Tie |
| Live chat | Strong | Strong | Tie |
| Knowledge base | Moderate | Moderate | Tie |
| Omnichannel inbox | Strong | Moderate | Freshchat |
| SLA & routing | Limited | Limited | Tie |
| Macros & automation | Strong | Strong | Tie |
| Self-service portal | Moderate | Moderate | Tie |
| CSAT / satisfaction surveys | Strong | Strong | Tie |
| Helpdesk reporting | Strong | Strong | Tie |
| Ecommerce helpdesk | Limited | Limited | Tie |
| ITSM / service desk | Limited | Limited | Tie |
| Chatbot / AI agent | Strong | Moderate | Freshchat |
| Agent copilot | Strong | Moderate | Freshchat |
| Phone support | Limited | Limited | Tie |
| Helpdesk integrations | Strong | Strong | Tie |
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