Is LiveChat customer service software?

Yes. LiveChat is evaluated as a live chat and website messenger support platform.

Does LiveChat have a free plan or free trial?

No free plan is published. A free trial is documented (about 14 days). Confirm current terms with the vendor.

Did SoftwareGlimpse personally test LiveChat?

No. This review is based on first-party product and pricing research evidence, not hands-on product usage. Affiliate relationships never influence scores.

LiveChat Review

CUSTOMER SERVICE SOFTWARE

Choose LiveChat when proven website live chat with Text suite expansion paths matters — and you accept per-agent pricing without a free tier.

Last updated 2026-08-18Independent editorial review

Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams wanting mature live chat with Text ecosystem optionality

Visit LiveChat

View pricing Watch LiveChat product tour

SoftwareGlimpse review

7.4/10

Good

ease of use8
support job fit8
workflow depth7
omnichannel7
self service6
integrations8

How we score →

By Lee M.FounderReviewed 18 Aug 2026

See LiveChat in action

Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.

This video is hosted on YouTube

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Official vendor tutorial

How to Integrate OpenAI Assistant into Your Website with OpenWidget

What this shows

LiveChat OpenWidget OpenAI assistant integration tutorial
Official LiveChat channel product walkthrough

Pricing

Verified 2026-08-18 from livechat.com/pricing (high confidence). Annual USD per person/month: Starter $19, Team $49, Business $79, Enterprise $52. 14-day trial. Text suite add-ons (ChatBot, HelpDesk) separate. Affiliate economics excluded.Full pricing details →

Starter
$19.00
per user / month (annual billing rate shown)
$19/person/mo annual — entry live chat for small teams.
Try LiveChat
Team
Most popular
$49.00
per user / month (annual billing rate shown)
$49/person/mo annual — reporting and staffing features.
Try LiveChat
Business
$79.00
per user / month (annual billing rate shown)
$79/person/mo annual — advanced automation and routing.
Try LiveChat
Enterprise
$52.00
per user / month (annual billing rate shown)
$52/person/mo annual — enterprise tier (verify live packaging).
Try LiveChat

Product screenshots

Verified captures from LiveChat's product interface.

Official LiveChat Open Graph marketing visual from https://www.livechat.com/ — not a SoftwareGlimpse lab screenshot.

Official LiveChat marketing UI asset

https://www.livechat.com/ · Checked 2026-08-18

Our verdict

Choose LiveChat when proven website live chat with Text suite expansion paths matters — and you accept per-agent pricing without a free tier. Compare Freshchat for a free 10-agent tier and Tidio for conversation-cap SMB pricing with bundled Lyro AI. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.