Freshchat vs LiveChat
Compare Freshchat and LiveChat on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshchat and LiveChat. Choose Freshchat when Freshworks customers wanting live chat as the primary purchase. Choose LiveChat when Teams wanting mature live chat with Text ecosystem optionality. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshchat is better for
- ✓ Free plan
- ✓ Omnichannel inbox
Tie
- • Ticketing depth
- • Live chat
- • Knowledge base
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
Freshchat vs LiveChat pricing
Freshchat researched starting price from $0/mo; a free plan is researched. LiveChat researched starting price from $19/mo. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
LiveChat
From $19.00/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
LiveChat
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/person/mo annual — entry live chat for small teams.
- TeamPopular$49.00/user/mo
- $49/person/mo annual — reporting and staffing features.
- Business$79.00/user/mo
- $79/person/mo annual — advanced automation and routing.
- Enterprise$52.00/user/mo
- $52/person/mo annual — enterprise tier (verify live packaging).
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
LiveChat
$285.00/mo
+$285.00/mo — LiveChat costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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