SoftwareGlimpse

Freshchat vs LiveChat

Compare Freshchat and LiveChat on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20264 evidence sources2 screenshotsHow we compare
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Freshchat logo

Freshchat

7.6/10

Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.

Best for

  • • Freshworks customers wanting live chat as the primary purchase
  • • Teams needing free up-to-10-agents entry with clear upgrade path
  • • Website and in-app messaging with bot deflection

Starting from $0.00/user/mo

Free plan available

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Our verdict

Our verdict

No universal winner

There is no universal winner between Freshchat and LiveChat. Choose Freshchat when Freshworks customers wanting live chat as the primary purchase. Choose LiveChat when Teams wanting mature live chat with Text ecosystem optionality. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Freshchat is better for

  • ✓ Free plan
  • ✓ Omnichannel inbox

Tie

  • • Ticketing depth
  • • Live chat
  • • Knowledge base

Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase

Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality

See detailed comparison ↓
LiveChat logo

LiveChat

7.4/10

Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.

Best for

  • • Teams wanting mature live chat with Text ecosystem optionality
  • • SMB–mid-market website support with per-agent clarity
  • • Buyers who may add ChatBot or HelpDesk from the same vendor

Starting from $19.00/user/mo

No free plan

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Comparison scorecard

Criterion-by-criterion results for Freshchat and LiveChat. Numeric bars appear only when both products have approved scores.

  • Starting pricing

    Published floor price and what that floor actually includes.

    Depends

    Freshchat researched starting price from $0/mo; a free plan is researched; LiveChat researched starting price from $19/mo. Better value depends on plan rungs and add-ons.

    FreshchatDepends
    LiveChatDepends

  • Free plan

    Whether a usable free plan is published, and what it gates.

    Freshchat

    Freshchat researches a free plan; LiveChat does not research a free plan.

    FreshchatStronger
    LiveChatWeaker

  • Agent / licence minimum

    Per-agent floors, conversation/ticket caps, and small-team billing traps.

    Depends

    Check agent minimum for Freshchat and LiveChat on current vendor packaging.

    FreshchatDepends
    LiveChatDepends

  • Ticketing depth

    Queues, macros, assignment, and ticket workflow depth.

    Tie

    Freshchat and LiveChat have the same researched availability on ticketing (Freshchat: limited; LiveChat: add-on); macros automation (Freshchat: supported; LiveChat: supported).

    FreshchatTie
    LiveChatTie

  • Live chat

    Website/in-app messenger, routing, and canned replies.

    Tie

    Freshchat and LiveChat have the same researched availability on live chat (Freshchat: supported; LiveChat: supported); shared inbox (Freshchat: supported; LiveChat: supported).

    FreshchatTie
    LiveChatTie

  • Knowledge base

    Help center, Docs, and customer self-service portals.

    Tie

    Freshchat and LiveChat have the same researched availability on knowledge base (Freshchat: limited; LiveChat: add-on); self service portal (Freshchat: limited; LiveChat: limited).

    FreshchatTie
    LiveChatTie

  • Omnichannel inbox

    Email, chat, social, and messaging in one agent workspace.

    Freshchat

    Stronger omnichannel inbox availability

    Freshchat7/10
    LiveChat7/10

  • SLA & routing

    SLA policies, skills-based routing, and escalation rules.

    Tie

    Freshchat and LiveChat have the same researched availability on sla routing (Freshchat: not-supported; LiveChat: not-supported); ticketing (Freshchat: limited; LiveChat: add-on).

    FreshchatTie
    LiveChatTie

  • Ecommerce helpdesk

    Order, refund, and storefront context in the agent inbox.

    Tie

    Freshchat and LiveChat have the same researched availability on ecommerce helpdesk (Freshchat: not-supported; LiveChat: not-supported); ticketing (Freshchat: limited; LiveChat: add-on).

    FreshchatTie
    LiveChatTie

  • AI features

    Useful AI for the primary job — not marketing fluff.

    Tie

    Freshchat and LiveChat are close on ai features (7/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Freshchat7/10
    LiveChat7/10

  • Integrations

    Important third-party integrations.

    Tie

    Freshchat and LiveChat are close on integrations (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

    Freshchat8/10
    LiveChat8/10

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.