Choose Tidio when live chat and AI visitor deflection on your website is the primary job — not when you need enterprise ticketing or CRM pipeline management.
Starting price
$24.17/user/month
Free plan
Yes
Free trial
7 days
Best for
SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
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SoftwareGlimpse review
7.3/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
$24.17
per month (annual billing rate shown)
$24.17/mo annual — 100 billable conversations/month.
$49.17
per month (annual billing rate shown)
$49.17/mo annual — higher conversation caps and automation.
Verified captures from Tidio's product interface.
Official Tidio Open Graph marketing visual from https://www.tidio.com/ — not a SoftwareGlimpse lab screenshot.
Official Tidio marketing UI asset
https://www.tidio.com/ · Checked 2026-08-18
Choose Tidio when live chat and AI visitor deflection on your website is the primary job — not when you need enterprise ticketing or CRM pipeline management. Compare Freshchat and LiveChat for per-agent live-chat packaging with Freshworks or Text ecosystem depth. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, minimums and usage rates on the vendor site before purchase.
Bottom line
Freemium entry. Starter $24.17/mo annual (100 billable convos); Growth from $49.17/mo annual. Conversation caps drive tier choice — confirm live pricing on tidio.com.
| Tidio(this review) | HubSpot | Zendesk Sell | Pipedrive | Freshsales | |
|---|---|---|---|---|---|
| Starting price | $24.17/user/month | $15.00/user/month | $19.00/user/month | $14.00/user/month | $9.00/user/month |
| Free plan | Yes | Yes | No | No | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |
Live chat support
Talk to website visitors in real time and route chats to the right agent.
Explore use case →AI customer service
Deflect or resolve support conversations with an AI agent, plus copilot for humans.
Explore use case →Tidio may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
