Freshchat vs Gorgias
Compare Freshchat and Gorgias on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Free plan
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Live chat
- • Omnichannel inbox
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
Freshchat vs Gorgias pricing
Freshchat researched starting price from $0/mo; a free plan is researched. Gorgias researched starting price from $40/mo. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
Gorgias
From $40.00/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Gorgias
Starting from $40.00/user/mo
Free trial available
- Starter$40.00/mo
- $40/mo — 50 tickets/month; entry ecommerce helpdesk.
- max tickets: 50
- BasicPopular$77.00/mo
- $77/mo billed annually ($90 monthly) — higher ticket cap and automations.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
Gorgias
$600.00/mo
+$600.00/mo — Gorgias costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.