Gorgias vs Tidio
Compare Gorgias and Tidio on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tidio is better for
- ✓ Free plan
Tie
- • Live chat
- • AI features
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
Comparison scorecard
Criterion-by-criterion results for Gorgias and Tidio. Numeric bars appear only when both products have approved scores.
- Depends
Starting pricing
Published floor price and what that floor actually includes.
Gorgias researched starting price from $40/mo; Tidio researched starting price from $24.17/mo; a free plan is researched. Better value depends on plan rungs and add-ons.
GorgiasDependsTidioDepends - Tidio
Free plan
Whether a usable free plan is published, and what it gates.
Gorgias does not research a free plan; Tidio researches a free plan.
GorgiasWeakerTidioStronger - Depends
Agent / licence minimum
Per-agent floors, conversation/ticket caps, and small-team billing traps.
Check agent minimum for Gorgias and Tidio on current vendor packaging.
GorgiasDependsTidioDepends - Gorgias
Ticketing depth
Queues, macros, assignment, and ticket workflow depth.
Stronger ticketing availability
GorgiasStrongerTidioWeaker - Tie
Live chat
Website/in-app messenger, routing, and canned replies.
Gorgias and Tidio have the same researched availability on live chat (Gorgias: supported; Tidio: supported); shared inbox (Gorgias: supported; Tidio: supported).
GorgiasTieTidioTie - Gorgias
Knowledge base
Help center, Docs, and customer self-service portals.
Stronger knowledge base availability
GorgiasStrongerTidioWeaker - Gorgias
Omnichannel inbox
Email, chat, social, and messaging in one agent workspace.
Stronger omnichannel inbox availability
Gorgias7/10Tidio6/10 - Gorgias
SLA & routing
SLA policies, skills-based routing, and escalation rules.
Stronger sla routing availability
GorgiasStrongerTidioWeaker - Gorgias
Ecommerce helpdesk
Order, refund, and storefront context in the agent inbox.
Stronger ecommerce helpdesk availability
GorgiasStrongerTidioWeaker - Tie
AI features
Useful AI for the primary job — not marketing fluff.
Gorgias and Tidio are close on ai features (8/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Gorgias8/10Tidio8/10 - Gorgias
Integrations
Important third-party integrations.
Gorgias leads on integrations (9/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Gorgias9/10Tidio7/10
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