Gorgias vs Tidio
Compare Gorgias and Tidio on features, pricing, and buyer fit using the same researched criteria.
Gorgias
Ecommerce helpdesk with ticket-based pricing — Starter $40/mo (50 tickets); Basic $77/mo annual ($90 monthly).
Best for
- • Shopify and DTC brands needing order-aware support in one inbox
- • Ecommerce teams where ticket+AI pricing beats per-agent seat math
- • Support leaders who want refund/edit-order workflows native to storefronts
Starting from $40.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Gorgias is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tidio is better for
- ✓ Free plan
Tie
- • Live chat
- • AI features
Choose Gorgias if: Shopify and DTC brands needing order-aware support in one inbox
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
Pros & cons
A balanced look at where each product shines — and where it falls short.
Gorgias
Strengths in greenPros
- Stronger on ticketing depth
- Stronger on knowledge base
- Stronger on omnichannel inbox
- Stronger on sla & routing
Cons
- Trails on free plan
Best for
Shopify and DTC brands needing order-aware support in one inbox
Tidio
Trade-offs in redPros
- Stronger on free plan
Cons
- Trails on ticketing depth
- Trails on knowledge base
- Trails on omnichannel inbox
Best for
SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Choose if…
Choose Gorgias if
- Shopify and DTC brands needing order-aware support in one inbox
- Ecommerce teams where ticket+AI pricing beats per-agent seat math
- Support leaders who want refund/edit-order workflows native to storefronts
Choose Tidio if
- SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- Teams prioritizing website messenger deflection over full ticketing
- Buyers wanting freemium entry with conversation-based pricing
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