Bitrix24 vs Dynamics 365
Compare Bitrix24 and Dynamics 365 on features, pricing, and buyer fit using the same researched criteria.
Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
Best for
- • Bitrix24 fits many small-business CRM evaluations
- • Bitrix24 is evaluated here as a CRM/sales tool
- • Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.
Starting from €0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Bitrix24 and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Bitrix24 is better for
- ✓ Ease of use
- ✓ Administration
- ✓ Value for money
Dynamics 365 is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Starting from $65.00/user/mo
No free plan
Bitrix24 vs Dynamics 365 at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Ease of useBitrix24
Bitrix24
Dynamics 365
- Pipeline managementDynamics 365
Bitrix24
Dynamics 365
- Sales automationDynamics 365
Bitrix24
Dynamics 365
- Email capabilitiesDynamics 365
Bitrix24
Dynamics 365
- ReportingDynamics 365
Bitrix24
Dynamics 365
Which CRM is better for you?
Quick picks based on fit — not a universal ranking.
- → Bitrix24
Best for ease of use
Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Bitrix24
Best for administration
Bitrix24 leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Bitrix24
Best for value for money
Better for value for money
- → Dynamics 365
Best for pipeline management
Dynamics 365 leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Dynamics 365
Best for sales automation
Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Dynamics 365
Best for email capabilities
Dynamics 365 leads on email capabilities (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The biggest differences
Where the products diverge most clearly on verified criteria.
Pipeline management
Dynamics 365 winsBitrix24
Trails Dynamics 365 on this criterion
Dynamics 365
Dynamics 365 leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Email capabilities
Dynamics 365 winsBitrix24
Trails Dynamics 365 on this criterion
Dynamics 365
Dynamics 365 leads on email capabilities (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Sales automation
Dynamics 365 winsBitrix24
Trails Dynamics 365 on this criterion
Dynamics 365
Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Reporting
Dynamics 365 winsBitrix24
Trails Dynamics 365 on this criterion
Dynamics 365
Dynamics 365 leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Value for money
Bitrix24 winsBitrix24
Better for value for money
Dynamics 365
Trails Bitrix24 on this criterion
Which should you choose?
Choose Bitrix24 if
- Bitrix24 fits many small-business CRM evaluations
- Bitrix24 is evaluated here as a CRM/sales tool
- Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing.
Choose Dynamics 365 if
- Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- Strong when Microsoft ecosystem leverage and IT support are present
- Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools.
Related comparisons
Alternatives to consider
HubSpot
CRM platform with free core CRM plus Sales, Marketing, Service, and Content Hubs for growing teams.
Zoho CRM
Affordable multi-edition sales CRM with free tier, automation, and Zia AI across Standard through Ultimate.
Pipedrive
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
Still deciding between Bitrix24 and Dynamics 365?
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- Independent criterion outcomes
- No invented scores or prices
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