Bitrix24 vs Dynamics 365
Bitrix24 fits bitrix24 fits many small-business crm evaluations; Dynamics 365 fits best fit for mid-market/enterprise teams already standardized on microsoft 365, teams, outlook, and power platform.
Bitrix24
Free-tier all-in-one CRM and collaboration suite with organization-based paid cloud plans.
Best for
- • Bitrix24 fits many small-business CRM evaluations
- • Bitrix24 is evaluated here as a CRM/sales tool
- • Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing
Starting from €0.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Bitrix24 and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Bitrix24 is better for
- ✓ Ease of use
- ✓ Administration
- ✓ Value for money
Dynamics 365 is better for
- ✓ Pipeline management
- ✓ Sales automation
- ✓ Email capabilities
- ✓ Reporting
Choose Bitrix24 if: Bitrix24 fits many small-business CRM evaluations
Choose Dynamics 365 if: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Dynamics 365
Microsoft Dynamics 365 Sales CRM for pipeline management, forecasting, and Microsoft 365 / Copilot workflows.
Best for
- • Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- • Strong when Microsoft ecosystem leverage and IT support are present
- • Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools
Starting from $65.00/user/mo
No free plan
Quick verdict
Start here — then dig into the evidence below.
Choose Bitrix24 if…
- Bitrix24 fits many small-business CRM evaluations
- Bitrix24 is evaluated here as a CRM/sales tool
- Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing
- You prioritize ease of use
Choose Dynamics 365 if…
- Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- Strong when Microsoft ecosystem leverage and IT support are present
- Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools
- You prioritize pipeline management
Overall recommendation
There is no universal winner between Bitrix24 and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
Key trade-off
Bitrix24 trades toward ease of use; Dynamics 365 trades toward pipeline management.
Winner by category
Only dimensions with researched evidence for this pair.
| Dimension | Winner | Why |
|---|---|---|
| Ease of use | Bitrix24 wins | Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Sales | Dynamics 365 wins | Dynamics 365 leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Automation | Dynamics 365 wins | Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Email capabilities | Dynamics 365 wins | Dynamics 365 leads on email capabilities (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Reporting | Dynamics 365 wins | Dynamics 365 leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Customization | Dynamics 365 wins | Dynamics 365 leads on customization (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Integrations | Dynamics 365 wins | Dynamics 365 leads on integrations (7/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Administration | Bitrix24 wins | Bitrix24 leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Enterprise suitability | Dynamics 365 wins | Dynamics 365 leads on scalability (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing. |
| Value | Bitrix24 wins | Better for value for money |
Side-by-side feature matrix
Normalized availability from product research — empty rows are not shown.
Core CRM
| Feature | Bitrix24 | Dynamics 365 |
|---|---|---|
| Contact management | Strong | Strong |
| Lead management | Strong | Strong |
| Pipeline management | Strong | Strong |
| Deal management | Strong | Strong |
Sales engagement
| Feature | Bitrix24 | Dynamics 365 |
|---|---|---|
| Email sync | Strong | Strong |
| Email tracking | Not evidenced | Moderate |
| Workflow automation | Strong | Strong |
| Sales automation | Strong | Moderate |
Reporting
| Feature | Bitrix24 | Dynamics 365 |
|---|---|---|
| Reporting | Strong | Strong |
| Forecasting | Moderate | Moderate |
Platform
| Feature | Bitrix24 | Dynamics 365 |
|---|---|---|
| Integrations | Strong | Strong |
| Custom fields | Strong | Strong |
| Custom pipelines | Strong | Not evidenced |
| Mobile app | Strong | Strong |
| AI assistance | Moderate | Moderate |
Additional capabilities
| Feature | Bitrix24 | Dynamics 365 |
|---|---|---|
| Data enrichment | Not evidenced | Moderate |
Pricing comparison
Pricing evidence last checked Sep 8, 2026.
Bitrix24
From €0.00/user/mo
- Free€0.00/user/mo
- Basic€49.00/mo
- Standard€99.00/mo
- Professional€199.00/mo
- EnterpriseCustom
Dynamics 365
From $65.00/user/mo
- Sales Professional$65.00/user/mo
- Sales Enterprise$105.00/user/mo
- Sales Premium$150.00/user/mo
- Microsoft Relationship SalesCustom
Seat-count estimates
Labeled estimates from verified starting per-seat pricing — not invoices.
| Seats | Bitrix24 | Dynamics 365 |
|---|---|---|
| 5 | — | ~$325.00/mo (Sales Professional × 5) |
| 10 | — | ~$650.00/mo (Sales Professional × 10) |
| 25 | — | ~$1,625.00/mo (Sales Professional × 25) |
| 50 | — | ~$3,250.00/mo (Sales Professional × 50) |
Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.
Researched list starting prices: Bitrix24 from $0/user/mo; Dynamics 365 from $65/user/mo. Bitrix24 publishes a free plan. Confirm live vendor pricing before buying.
Best for
Scenario picks from researched strengths — not a universal ranking.
- → Bitrix24
Best for ease of use
Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Bitrix24
Best for administration
Bitrix24 leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Bitrix24
Best for value for money
Better for value for money
- → Dynamics 365
Best for pipeline management
Dynamics 365 leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Dynamics 365
Best for sales automation
Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → Dynamics 365
Best for email capabilities
Dynamics 365 leads on email capabilities (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
The differences that actually matter
Pair-specific analysis for Bitrix24 vs Dynamics 365 — not generic category copy.
Pipeline management
Dynamics 365 aheadOn pipeline management, Dynamics 365 is ahead. Bitrix24: Trails Dynamics 365 on this criterion. Dynamics 365: Dynamics 365 leads on pipeline management (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.. Feature evidence also diverges on Sales automation (Bitrix24: Strong; Dynamics 365: Moderate); Forecasting (Bitrix24: Moderate; Dynamics 365: Moderate); AI assistance (Bitrix24: Moderate; Dynamics 365: Moderate).
Email capabilities
Dynamics 365 aheadOn email capabilities, Dynamics 365 is ahead. Bitrix24: Trails Dynamics 365 on this criterion. Dynamics 365: Dynamics 365 leads on email capabilities (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..
Sales automation
Dynamics 365 aheadOn sales automation, Dynamics 365 is ahead. Bitrix24: Trails Dynamics 365 on this criterion. Dynamics 365: Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..
Reporting
Dynamics 365 aheadOn reporting, Dynamics 365 is ahead. Bitrix24: Trails Dynamics 365 on this criterion. Dynamics 365: Dynamics 365 leads on reporting (6/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing..
Value for money
Bitrix24 aheadOn value for money, Bitrix24 is ahead. Bitrix24: Better for value for money. Dynamics 365: Trails Bitrix24 on this criterion.
Pros and cons
Product-specific for this pair — derived from researched outcomes and editorial notes.
Bitrix24
Pros
- Stronger on ease of use
- Stronger on administration
- Stronger on value for money
Cons
- Trails on pipeline management
- Trails on sales automation
- Trails on email capabilities
Dynamics 365
Pros
- Stronger on pipeline management
- Stronger on sales automation
- Stronger on email capabilities
- Stronger on reporting
Cons
- Trails on ease of use
- Trails on administration
- Trails on value for money
Implementation & learning curve
Based on researched setup / ease criteria for this pair.
Bitrix24
- Stronger on ease of use: Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- Stronger on administration: Bitrix24 leads on administration (5/10 vs 4/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Dynamics 365
- Trails on ease of use relative to Bitrix24
- Trails on administration relative to Bitrix24
Integrations
Overlaps and exclusives from product integration data when available.
Bitrix24: Strong. Dynamics 365: Strong.
Who should not choose each product
Decision quality improves when we say who should walk away.
Don't choose Bitrix24 if…
- You need Dynamics 365's stronger pipeline management more than Bitrix24's strengths
- You need Dynamics 365's stronger sales automation more than Bitrix24's strengths
- You need Dynamics 365's stronger email capabilities more than Bitrix24's strengths
- Your primary fit looks closer to: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
Don't choose Dynamics 365 if…
- You need Bitrix24's stronger ease of use more than Dynamics 365's strengths
- You need Bitrix24's stronger administration more than Dynamics 365's strengths
- You need Bitrix24's stronger value for money more than Dynamics 365's strengths
- Your primary fit looks closer to: Bitrix24 fits many small-business CRM evaluations
Alternatives worth considering
When neither product is the right fit.
AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.
Affordable multi-edition sales CRM with free tier, automation, and Zia AI across Standard through Ultimate.
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Freshworks sales CRM for lead management and pipeline workflows.
Final verdict
Scenario-level close — not a repeat of the intro.
Bitrix24 wins when…
Bitrix24 fits many small-business CRM evaluations
Dynamics 365 wins when…
Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- Best for ease of useBitrix24
- Best for administrationBitrix24
- Best for value for moneyBitrix24
- Best for pipeline managementDynamics 365
Which one should you choose?
Choose Bitrix24 if:
- Bitrix24 fits many small-business CRM evaluations
- Bitrix24 is evaluated here as a CRM/sales tool
- Bitrix24 is an all-in-one CRM and collaboration suite with a free tier and organization-based cloud pricing
Choose Dynamics 365 if:
- Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- Strong when Microsoft ecosystem leverage and IT support are present
- Agentic CRM that helps teams close deals faster using insights, sales automation, and collaboration tools
Product screenshots
Real product UI from our media library — no placeholders.
Bitrix24
Dynamics 365
FAQ
- Is Bitrix24 better than Dynamics 365?
- There is no universal winner between Bitrix24 and Dynamics 365. Choose based on pipeline depth, automation, email and calling, reporting, and pricing trade-offs.
- Which is easier to use?
- Bitrix24 leads on ease of use (6/10 vs 5/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- Which CRM fits which team?
- Bitrix24: Bitrix24 fits many small-business CRM evaluations Dynamics 365: Best fit for mid-market/enterprise teams already standardized on Microsoft 365, Teams, Outlook, and Power Platform
- Which is stronger for sales automation?
- Dynamics 365 leads on sales automation (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- Does Bitrix24 or Dynamics 365 have a free plan?
- Bitrix24: Free plan available. Dynamics 365: No free plan.
- How does Bitrix24 vs Dynamics 365 pricing compare?
- Bitrix24 starts from €0.00/user/mo. Dynamics 365 starts from $65.00/user/mo. Confirm live vendor pricing before purchasing.
- How did SoftwareGlimpse compare these products?
- We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.
- reviewBitrix24 review
- reviewDynamics 365 review
- pricingBitrix24 pricing
- pricingDynamics 365 pricing
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Related comparisons
Alternatives to consider
HubSpot
AI-powered customer platform with free forever CRM, plus paid Smart CRM seats and Sales/Marketing/Service hubs for growing teams.
Zoho CRM
Affordable multi-edition sales CRM with free tier, automation, and Zia AI across Standard through Ultimate.
Pipedrive
Pipeline-first sales CRM for visual deal management, activity-based selling, and growing sales teams.
Freshsales
Freshworks sales CRM for lead management and pipeline workflows.
Still deciding between Bitrix24 and Dynamics 365?
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