OpenPhone
OpenPhone is a catalogue substitute when SMB teams that want a modern shared business number with SMS and AI answering. Stay with Grasshopper when Solo operators and tiny teams that primarily need a professional virtual number. Reasons come from approved editorial assessments — not a ranked best-of list.
Better when
- SMB teams that want a modern shared business number with SMS and AI answering
- Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Worse when
- High-volume cold outbound or power-dialer teams (fair-use / no dialer)
- Global multi-country UCaaS or contact-centre buyers
Key tradeoff: OpenPhone fits SMB teams that want a modern shared business number with SMS and AI answering; Grasshopper fits Solo operators and tiny teams that primarily need a professional virtual number.

