Zoom Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Zoom when meetings are already the collaboration hub and you want Zoom Phone as the natural UCaaS extension rather than a separate PBX vendor.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations already standardised on Zoom meetings that want to add Zoom Phone
SoftwareGlimpse review
8.4/10
Good
- ease of use9
- voice messaging quality9
- routing workflows8
- integrations9
- analytics8
- outbound tools7
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Zoom Phone product frame from the official Zoom homepage. Screenshot source ↗Call routing & IVR
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Call recording
Workplace FreeSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Workplace Free
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Power dialer
Workplace FreeSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Workplace Free
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
SMS messaging
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
WhatsApp Business
Workplace FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Team messaging
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Video meetings
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
CRM / CTI integrations
Workplace FreeSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Workplace Free
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Analytics & reporting
Workplace FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
AI assistance
Workplace FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus
Unified multichannel inbox
Workplace FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Workplace Free
Included in
- ✓ Workplace Free
- ✓ Zoom Phone US/CA Unlimited
- ✓ Workplace Pro Plus
- ✓ Workplace Business Plus