Choose Microsoft Teams when collaboration inside Microsoft 365 is the primary job and telephony is an optional add-on — not when you are shopping for a standalone cloud phone.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
SoftwareGlimpse review
7.3/10
Good
Official vendor tutorial for onboarding and configuration. It is not a SoftwareGlimpse implementation plan — use our independent guides for rollout judgment.
Official vendor tutorial
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Official vendor tutorial
How Microsoft Teams presents the product in an official vendor video.
Source: Official Microsoft
Practical walkthroughs for setup, rollout, migration, plan choice, and fit — linked from this review so you can decide and implement without hunting the guides hub.
Set up Microsoft Teams for day-zero calling — seats, one number, routing, softphone, and CRM CTI — before optional marketplace apps.
Read guide
Plan a practical Microsoft Teams rollout — phone admin, number provisioning, routing, softphone, and CRM CTI — so communications becomes a repeatable motion.
Read guide
Migrate into Microsoft Teams with a number inventory, route map, pilot cutover, dual-run week, and CRM CTI validation — so calls keep routing and agents trust the logs.
Read guide
Choose your Microsoft Teams plan by mapping must-haves to seats, numbers/minutes, and qualifying features — not homepage “from” tiles — then confirm on the pricing page.
Read guide
Decide if Microsoft Teams is worth it for your sales and support team — fit scenarios, seat/number economics, and when to keep looking — without invented ROI percentages.
Read guide