Microsoft Teams Review

BUSINESS COMMUNICATIONS SOFTWARE

Choose Microsoft Teams when collaboration inside Microsoft 365 is the primary job and telephony is an optional add-on — not when you are shopping for a standalone cloud phone.

Last updated 2026-08-17Independent editorial review

Starting price
$0.00/user/month
Free plan
Yes
Free trial
Yes
Best for
Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub

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SoftwareGlimpse review

7.3/10

Good

ease of use8
voice messaging quality7
routing workflows5
integrations10
analytics6
outbound tools3

How we score →

All features

13 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

Cloud phone / VoIP
Microsoft Teams Free
SoftwareGlimpse assessment: Add-on
What it supports
Entry point: Microsoft Teams Free
Limitations
May require an add-on or separate purchase
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Official Microsoft Teams YouTube thumbnail for Copilot in Teams Phone.
Screenshot source ↗
Call routing & IVR
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Call recording
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Power dialer
Microsoft Teams Free
SoftwareGlimpse assessment: Not supported
What it supports
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
SMS messaging
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
WhatsApp Business
Microsoft Teams Free
SoftwareGlimpse assessment: Not supported
What it supports
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Shared inbox
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Team messaging
Microsoft Teams Free
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Official Microsoft Teams YouTube thumbnail showing product UI.
Screenshot source ↗
Video meetings
Microsoft Teams Free
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
CRM / CTI integrations
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Analytics & reporting
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
AI assistance
Microsoft Teams Free
SoftwareGlimpse assessment: Add-on
What it supports
Entry point: Microsoft Teams Free
Limitations
May require an add-on or separate purchase
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise
Unified multichannel inbox
Microsoft Teams Free
SoftwareGlimpse assessment: Limited
What it supports
Available with noted limits in current research
Entry point: Microsoft Teams Free
Included in
✓ Microsoft Teams Free
✓ Teams Phone Standard
✓ Teams Calling Plan
✓ Microsoft 365 Enterprise

Filter features

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Microsoft Teams feature summary

Total features: 13
Features with demo: 0
In Microsoft Teams Free: 11
In Teams Phone Standard: 11
In Teams Calling Plan: 11
In Microsoft 365 Enterprise: 11

Top strengths

Free Teams tier and deep Microsoft 365 integration
Excellent team messaging and video meetings
Enterprise identity, compliance and scale
Optional Teams Phone when PSTN is required
Copilot AI available as Microsoft add-on

Quick facts

Starting price: $0.00/user/month
Free plan: Yes
Free trial: Yes
Best for: Organisations standardised on Microsoft 365 that need chat and meetings as the collaboration hub
Company size: SMB → Mid-market → Enterprise
Company: Microsoft

View full Microsoft Teams profile →

View pricing

All features

Cloud phone / VoIP

Call routing & IVR

Call recording

Power dialer

SMS messaging

WhatsApp Business

Shared inbox

Team messaging

Video meetings

CRM / CTI integrations

Analytics & reporting

AI assistance

Unified multichannel inbox