SoftwareGlimpse

OpenPhone vs Zoom

Compare OpenPhone and Zoom on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20267 evidence sources9 screenshotsHow we compare

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OpenPhone

7.5/10

Modern SMB shared business phone (also branded Quo) with shared numbers, SMS and Sona AI — Starter from $15/user/month annual.

Best for

• SMB teams that want a modern shared business number with SMS and AI answering
• Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
• Teams standardising on HubSpot/Salesforce once they move to Business

Starting from $15.00/user/mo

No free plan

Visit OpenPhone

VS

Our verdict

No universal winner

There is no universal winner between OpenPhone and Zoom. Choose OpenPhone when SMB teams that want a modern shared business number with SMS and AI answering. Choose Zoom when Organisations already standardised on Zoom meetings that want to add Zoom Phone. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

Zoom is better for

✓ Power dialer
✓ CRM / CTI integrations
✓ Routing & IVR
✓ Analytics

Tie

• Number / country coverage
• WhatsApp Business
• AI features

Choose OpenPhone if: SMB teams that want a modern shared business number with SMS and AI answering

Choose Zoom if: Organisations already standardised on Zoom meetings that want to add Zoom Phone

See detailed comparison ↓

Zoom

8.4/10

Meetings-first Workplace suite plus Zoom Phone UCaaS — Phone US/CA Unlimited research floor ~$15–16/user/month; free meetings/chat exist but Phone is paid.

Best for

• Organisations already standardised on Zoom meetings that want to add Zoom Phone
• Hybrid teams that need video-first collaboration with optional cloud PBX
• SMB through enterprise buyers who value freemium Workplace entry before paying for Phone

Starting from $15.00/user/mo

Free plan available

OpenPhone vs Zoom at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
OpenPhone
Zoom
User / licence minimumDepends
OpenPhone
Zoom
Number / country coverageTie
OpenPhone
Zoom
Power dialerZoom
OpenPhone
Zoom
WhatsApp BusinessTie
OpenPhone
Zoom

Which business communications is better for you?

Quick picks based on fit — not a universal ranking.

→ Zoom
Best for power dialer
Zoom leads on power dialer (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Zoom
Best for crm / cti integrations
Zoom leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ Zoom
Best for routing & ivr
Zoom leads on routing (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
Depends
OpenPhone
OpenPhone researched starting price from $15/mo; Zoom researched starting price from $15/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
Zoom
OpenPhone researched starting price from $15/mo; Zoom researched starting price from $15/mo; a free plan is researched. Better value depends on seat minimums and add-ons.
WhatsApp Business
Tie
OpenPhone
OpenPhone and Zoom have the same researched availability on whatsapp business (OpenPhone: not-supported; Zoom: not-supported).
Zoom
OpenPhone and Zoom have the same researched availability on whatsapp business (OpenPhone: not-supported; Zoom: not-supported).
Power dialer
Zoom wins
OpenPhone
Trails Zoom on this criterion
Zoom
Zoom leads on power dialer (5/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
Routing & IVR
Zoom wins
OpenPhone
Trails Zoom on this criterion
Zoom
Zoom leads on routing (7/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
CRM / CTI integrations
Zoom wins
OpenPhone
Trails Zoom on this criterion
Zoom
Zoom leads on crm integrations (8/10 vs 9/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.

Which should you choose?

Choose OpenPhone if

SMB teams that want a modern shared business number with SMS and AI answering
Founders and small sales/support teams who need transparent per-seat pricing without a 3-licence floor
Teams standardising on HubSpot/Salesforce once they move to Business

Choose Zoom if

Organisations already standardised on Zoom meetings that want to add Zoom Phone
Hybrid teams that need video-first collaboration with optional cloud PBX
SMB through enterprise buyers who value freemium Workplace entry before paying for Phone

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
No invented scores or prices
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