HaloITSM vs SolarWinds Incident Response
Compare HaloITSM and SolarWinds Incident Response on features, pricing, and buyer fit using the same researched criteria.
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
HaloITSM is better for
- ✓ Security & admin
SolarWinds Incident Response is better for
- ✓ Starting pricing
Tie
- • Integrations
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
Choose SolarWinds Incident Response if: Teams that want on-call + incident response with a published Pro $15 annual floor
SolarWinds Incident Response
SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want on-call + incident response with a published Pro $15 annual floor
- • Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- • Orgs that will spend the 14-day trial before committing
Starting from $15.00/user/mo
No free plan
HaloITSM vs SolarWinds Incident Response at a glance
Criterion-level leaders from verified research.
Scorecard preview
Criterion leaders based on verified research — open the Scorecard tab for evidence detail.
- Starting pricingSolarWinds Incident Response
HaloITSM
SolarWinds Incident Response
- Free planDepends
HaloITSM
SolarWinds Incident Response
- User / licence minimumDepends
HaloITSM
SolarWinds Incident Response
- IntegrationsTie
HaloITSM
SolarWinds Incident Response
- Security & adminHaloITSM
HaloITSM
SolarWinds Incident Response
Which It Development is better for you?
Quick picks based on fit — not a universal ranking.
- → HaloITSM
Best for security & admin
HaloITSM leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
- → SolarWinds Incident Response
Best for starting pricing
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
The biggest differences
Where the products diverge most clearly on verified criteria.
Starting pricing
SolarWinds Incident Response winsHaloITSM
Trails SolarWinds Incident Response on this criterion
SolarWinds Incident Response
SolarWinds Incident Response publishes a lower researched starting floor ($15/mo vs $66/mo for HaloITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Security & admin
HaloITSM winsHaloITSM
HaloITSM leads on security admin (8/10 vs 7/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
SolarWinds Incident Response
Trails HaloITSM on this criterion
Which should you choose?
Choose HaloITSM if
- IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- UK/GBP buyers who will model £66 annual plus onboarding
- Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Choose SolarWinds Incident Response if
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
Related comparisons
Alternatives to consider
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
How we compare
A short look at the comparison process. Full methodology
1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.
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- No invented scores or prices
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