Choose PagerDuty when paging and incident response are the job — not when you need Datadog telemetry or ServiceNow ITSM.
Starting price
$21.00/user/month
Free plan
Yes
Free trial
Yes
Best for
SRE/IT teams that need on-call schedules and paging
SoftwareGlimpse review
8/10
Good
Official vendor demonstration of product surfaces. It supplements screenshots and editorial analysis — it is not independent SoftwareGlimpse testing.
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Official vendor video
How PagerDuty presents the product in an official vendor video.
$0.00
Free plan
Up to 5 responders — basic alerting and one escalation policy.
$21.00
per user / mo, billed annually
$21/responder/mo annual ($25 monthly) — schedules, policies, integrations.
$41.00
per user / mo, billed annually
$41/responder/mo annual ($49 monthly) — analytics, advanced admin, higher limits.
Custom
Contact sales
Governance, provisioning depth, bundled add-ons — contact sales.
Verified captures from PagerDuty's product interface.
Official PagerDuty incident-response marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
Entity field audit 100/100
PagerDuty is an on-call scheduling, paging, and incident-response platform. Free covers up to 5 responders. Professional is $21/user/mo annual ($25 monthly); Business $41 annual ($49 monthly). Enterprise is quote. AIOps, extra status-page capacity, stakeholder licences, and PagerDuty Advance credits are commonly add-ons — the responder seat is not the whole bill. Distinct from Datadog/New Relic observability and from Freshservice ITSM.
Pricing: 4 documented plans · 1 free · entry paid: Professional · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T12:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: PagerDuty vs Datadog
Choose PagerDuty when paging and incident response are the job — not when you need Datadog telemetry or ServiceNow ITSM. Compare Datadog if you only need monitors+some incident UI; JSM if Atlassian ops alerting is enough. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Bottom line
Free ≤5 responders. Professional $21/user/mo annual. Business $41 annual. Enterprise quote. Confirm add-ons on pagerduty.com/pricing.
| PagerDuty(this review) | incident.io | FireHydrant | Datadog | Grafana Cloud | |
|---|---|---|---|---|---|
| Starting price | $21.00/user/month | $15.00/user/month | $25.00/user/month | $15.00/user/month | $19.00/user/month |
| Free plan | Yes | Yes | Yes | Yes | Yes |
| Free trial | Yes | No | Yes | Yes | No |
PagerDuty may not be the best fit if…
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Part of IT & Development · Software reviews
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