Jira Service Management vs PagerDuty

Compare Jira Service Management and PagerDuty on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources8 screenshotsHow we compare

Jira Service Management

8/10

Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.

Best for

• Teams already on Jira Cloud who need a service desk
• IT/HR/ops request management next to engineering issues
• Buyers who want a published agent SKU under ServiceNow TCO

Starting from $20.00/user/mo

Free plan available

Visit Jira Service Management

Read review

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

Tie

• Free plan
• Integrations
• Security & admin

Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk

Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging

See detailed comparison ↓

PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

• SRE/IT teams that need on-call schedules and paging
• Orgs already sending alerts from Datadog/CloudWatch
• Incident commanders who want a dedicated ops cloud

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty

Read review

Jira Service Management vs PagerDuty at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingDepends
Jira Service Management
PagerDuty
Free planTie
Jira Service Management
PagerDuty
User / licence minimumDepends
Jira Service Management
PagerDuty
IntegrationsTie
Jira Service Management
PagerDuty
Security & adminTie
Jira Service Management
PagerDuty

Which should you choose?

Choose Jira Service Management if

Teams already on Jira Cloud who need a service desk
IT/HR/ops request management next to engineering issues
Buyers who want a published agent SKU under ServiceNow TCO

Choose PagerDuty if

SRE/IT teams that need on-call schedules and paging
Orgs already sending alerts from Datadog/CloudWatch
Incident commanders who want a dedicated ops cloud

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

Still deciding between Jira Service Management and PagerDuty?

Use Find My CRM for a shortlist matched to your priorities, or build another side-by-side comparison.

Find My CRM Compare another

Independent criterion outcomes
No invented scores or prices
Affiliate links never change winners

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.