SolarWinds Incident Response Review
IT & DEVELOPMENT SOFTWAREChoose SolarWinds Incident Response (Squadcast) when on-call + incident response with a published $15 Pro floor is the job — not PagerDuty by default.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want on-call + incident response with a published Pro $15 annual floor
SoftwareGlimpse review
7.7/10
Good
- ease of use8
- it job fit9
- workflow depth8
- integrations8
- admin security7
- scalability7
Pricing
Pro
Most popular$15.00
per user / mo, billed annually
$15/user/mo billed annually — Pro on-call / incident-response floor. 14-day trial.
Premium
$24.00
per user / mo, billed annually
$24/user/mo billed annually — Premium Incident Response pack.
Product screenshots
Verified captures from SolarWinds Incident Response's product interface.
Official SolarWinds Incident Response product UI from solarwinds.com/it-incident-response-software.
How SolarWinds Incident Response works
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching visual for SolarWinds Incident Response (original-diagram). Official vendor UI is a separate screenshot.
Decision snapshot
Entity field audit 100/100
SolarWinds Incident Response is the SolarWinds rebrand of Squadcast (acquired March 2025) — on-call paging plus incident management under one product. The SoftwareGlimpse slug stays `squadcast` for buyer-search / URL continuity (same pattern as smartproxy → Decodo); display name is SolarWinds Incident Response. Pro is $15/user/month billed annually; Premium $24/user/month annual; Enterprise contact. 14-day trial. startingPriceMonthly 15. Same incident-oncall cluster as PagerDuty — PagerDuty remains the award (8.0); this entity does not outrank it. Peer of incident.io, FireHydrant, and Rootly. squadcast.com redirects to solarwinds.com/it-incident-response-software.
Best for
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
- small-business / engineering: SolarWinds Incident Response fit for small-business engineering teams in the incident-oncall job cluster, from first-party positioning and IT gap-fill PaaS + incident research.
Not ideal for
- Orgs whose primary job is PagerDuty-style enterprise paging as the award path
- Honeycomb/Datadog observability purchases
- ITSM ticket desks without on-call / incident command
- Does not outrank PagerDuty (8.0) as the incident-oncall award
Key tradeoffs
- Does not outrank PagerDuty (8.0) as the incident-oncall award
- Squadcast rebranded to SolarWinds Incident Response after the Mar 2025 acquisition — same product; do not treat them as two vendors
- No published free plan (unlike FireHydrant / incident.io Basic)
- Not observability telemetry (Datadog / Honeycomb)
Pricing: 3 documented plans · entry paid: Pro · trial documented on at least one plan
Evidence: Research/data-based (no completed hands-on test) · Latest verification/research signal: 2026-08-18T22:00:00.000Z · Editorial assessment: approved
Next step: Compare against peers: SolarWinds Incident Response vs PagerDuty
Our verdict
Choose SolarWinds Incident Response (Squadcast) when on-call + incident response with a published $15 Pro floor is the job — not PagerDuty by default. Compare PagerDuty for the incident-oncall award path; incident.io, FireHydrant, or Rootly for other product-led incident SKUs. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Best for
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
Not ideal for
- Orgs whose primary job is PagerDuty-style enterprise paging as the award path
- Honeycomb/Datadog observability purchases
- ITSM ticket desks without on-call / incident command
Bottom line
No free plan. Pro from $15/user/mo annual. Premium $24/user/mo annual. Enterprise quote. 14-day trial. Confirm live on SolarWinds Incident Response pricing.
SolarWinds Incident Response pros and cons
Pros
- Pro $15/user annual floor
- On-call paging + incident management supported
- 14-day trial
- URL-stable squadcast slug after SolarWinds rebrand
- Same-cluster peer of PagerDuty / incident.io / FireHydrant / Rootly
Cons
- Does not outrank PagerDuty
- Rebrand / acquisition naming confusion
- No free plan
- Thinner enterprise scale story than PagerDuty
- Not telemetry or ITSM CMDB
Pricing comparison
Full comparison →| SolarWinds Incident Response(this review) | PagerDuty | incident.io | FireHydrant | Rootly | |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $21.00/user/month | $15.00/user/month | $25.00/user/month | $20.00/user/month |
| Free plan | No | Yes | Yes | Yes | No |
| Free trial | Yes | Yes | No | Yes | No |
Use cases for SolarWinds Incident Response
SolarWinds Incident Response may not be the best fit if…
- · Orgs whose primary job is PagerDuty-style enterprise paging as the award path
- · Honeycomb/Datadog observability purchases
- · ITSM ticket desks without on-call / incident command
SolarWinds Incident Response guides
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
Part of IT & Development · Software reviews
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