SolarWinds Incident Response Review
IT & DEVELOPMENT SOFTWAREChoose SolarWinds Incident Response (Squadcast) when on-call + incident response with a published $15 Pro floor is the job — not PagerDuty by default.
Starting price
$15.00/user/month
Free plan
No
Free trial
14 days
Best for
Teams that want on-call + incident response with a published Pro $15 annual floor
SoftwareGlimpse review
7.7/10
Good
- ease of use8
- it job fit9
- workflow depth8
- integrations8
- admin security7
- scalability7
Pricing
Pro
Most popular$15.00
per user / month (annual billing rate shown)
$15/user/mo billed annually — Pro on-call / incident-response floor. 14-day trial.
Premium
$24.00
per user / month (annual billing rate shown)
$24/user/mo billed annually — Premium Incident Response pack.
Enterprise
Custom
Contact sales
Custom governance, scale, and support — contact sales.
Product screenshots
Verified captures from SolarWinds Incident Response's product interface.
Official SolarWinds Incident Response product UI from solarwinds.com/it-incident-response-software.
Official SolarWinds Incident Response marketing UI asset
https://www.solarwinds.com/it-incident-response-software · Checked 2026-08-18
How SolarWinds Incident Response works
SoftwareGlimpse teaching diagrams grounded in product concepts — not vendor UI screenshots.
SoftwareGlimpse teaching visual for SolarWinds Incident Response (original-diagram). Official vendor UI is a separate screenshot.
Product overview visual
SolarWinds Incident Response · Checked 2026-08-18
Our verdict
Choose SolarWinds Incident Response (Squadcast) when on-call + incident response with a published $15 Pro floor is the job — not PagerDuty by default. Compare PagerDuty for the incident-oncall award path; incident.io, FireHydrant, or Rootly for other product-led incident SKUs. Scores reflect first-party documentation as of 2026-08-18 — not hands-on product testing. Confirm current packaging, host/GB rates and minimums on the vendor site before purchase.
Best for
- Teams that want on-call + incident response with a published Pro $15 annual floor
- Buyers comparing SolarWinds Incident Response (Squadcast) to incident.io, FireHydrant, and Rootly
- Orgs that will spend the 14-day trial before committing
Not ideal for
- Orgs whose primary job is PagerDuty-style enterprise paging as the award path
- Honeycomb/Datadog observability purchases
- ITSM ticket desks without on-call / incident command
Bottom line
No free plan. Pro from $15/user/mo annual. Premium $24/user/mo annual. Enterprise quote. 14-day trial. Confirm live on SolarWinds Incident Response pricing.
SolarWinds Incident Response pros and cons
Pros
- Pro $15/user annual floor
- On-call paging + incident management supported
- 14-day trial
- URL-stable squadcast slug after SolarWinds rebrand
- Same-cluster peer of PagerDuty / incident.io / FireHydrant / Rootly
Cons
- Does not outrank PagerDuty
- Rebrand / acquisition naming confusion
- No free plan
- Thinner enterprise scale story than PagerDuty
- Not telemetry or ITSM CMDB
Pricing comparison
Full comparison →| SolarWinds Incident Response(this review) | PagerDuty | incident.io | FireHydrant | Rootly | |
|---|---|---|---|---|---|
| Starting price | $15.00/user/month | $21.00/user/month | $15.00/user/month | $25.00/user/month | $20.00/user/month |
| Free plan | No | Yes | Yes | Yes | No |
| Free trial | Yes | Yes | No | Yes | No |
Use cases for SolarWinds Incident Response
SolarWinds Incident Response may not be the best fit if…
- · Orgs whose primary job is PagerDuty-style enterprise paging as the award path
- · Honeycomb/Datadog observability purchases
- · ITSM ticket desks without on-call / incident command
SolarWinds Incident Response guides
Setup, implementation, migration, plans, and worth-it walkthroughs for this product.
