Does SolarWinds Incident Response or incident.io have a free plan?

SolarWinds Incident Response: No free plan. incident.io: Free plan available.

How does SolarWinds Incident Response vs incident.io pricing compare?

SolarWinds Incident Response starts from $15.00/user/mo. incident.io starts from $15.00/user/mo. Confirm live vendor pricing before purchasing.

How did SoftwareGlimpse compare these products?

We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

SolarWinds Incident Response vs incident.io

SolarWinds Incident Response fits solarwinds incident response primary-job workflows; incident.io fits incident.io primary-job workflows.

Independently recommendedLast updated Aug 18, 20267 evidence sources3 screenshotsHow we compare

Compare another

SolarWinds Incident Response

7.7/10

SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.

Best for

• SolarWinds Incident Response primary-job workflows

Starting from $15.00/user/mo

No free plan

Visit SolarWinds Incident Response

Read review

VS

Our verdict

No universal winner

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs incident.io 7.8.

SolarWinds Incident Response is better for

✓ ITSM depth
✓ Source control depth
✓ Hosting panel depth
✓ Web data / proxy depth

incident.io is better for

✓ Free plan

Tie

• Observability depth
• Security & admin
• Integrations

Choose SolarWinds Incident Response if: SolarWinds Incident Response primary-job workflows

Choose incident.io if: incident.io primary-job workflows

See detailed comparison ↓

incident.io

7.8/10

Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

Best for

• incident.io primary-job workflows

Starting from $15.00/user/mo

Free plan available

Visit incident.io

Read review

Quick verdict

Start here — then dig into the evidence below.

Choose SolarWinds Incident Response if…

SolarWinds Incident Response primary-job workflows
You prioritize itsm depth
You prioritize source control depth
You prioritize hosting panel depth

Choose incident.io if…

incident.io primary-job workflows
You prioritize free plan

Overall recommendation

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs incident.io 7.8.

Key trade-off

SolarWinds Incident Response trades toward itsm depth; incident.io trades toward free plan.

Winner by category

Only dimensions with researched evidence for this pair.

Dimension	Winner	Why
Free plan	incident.io wins	Better for free plan
ITSM depth	SolarWinds Incident Response wins	SolarWinds Incident Response leads on ITSM depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Observability depth	Tie	SolarWinds Incident Response and incident.io are close on observability depth (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Source control depth	SolarWinds Incident Response wins	SolarWinds Incident Response leads on source control depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Hosting panel depth	SolarWinds Incident Response wins	SolarWinds Incident Response leads on hosting panel depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Web data / proxy depth	SolarWinds Incident Response wins	SolarWinds Incident Response leads on web data / proxy depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Security & admin	Tie	SolarWinds Incident Response and incident.io are close on security & admin (7/10 vs 7/10). Landscape or cluster fit from vendor documentation.
Integrations	Tie	SolarWinds Incident Response and incident.io are close on integrations (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

Feature	SolarWinds Incident Response	incident.io
Incident management	Strong	Strong
Change & problem management	Moderate	Moderate
Service catalog	Limited	Limited
Infrastructure monitoring	Moderate	Moderate
APM & distributed tracing	Limited	Limited
Log management	Limited	Limited
Source control & repos	Limited	Limited
CI/CD & automation	Moderate	Moderate
Hosting control panel	Limited	Limited
Managed hosting platform	Limited	Limited
Cloud PaaS / app platform	Limited	Not evidenced
Proxy / web data network	Limited	Limited
ITSM AI assistance	Moderate	Moderate
Developer AI assistance	Moderate	Moderate
On-call & paging	Strong	Moderate
Enterprise security & SSO	Moderate	Moderate
Analytics & reporting	Strong	Strong

Pricing comparison

Pricing evidence last checked Sep 9, 2026.

SolarWinds Incident Response

From $15.00/user/mo

No free planFree trial available

Pro$15.00/user/mo
Premium$24.00/user/mo
EnterpriseCustom

incident.io

From $15.00/user/mo

Free plan availableNo free trial evidenced

Basic$0.00/user/mo
Team$15.00/user/mo
Pro$25.00/user/mo
EnterpriseCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

Seats	SolarWinds Incident Response	incident.io
5	~$75.00/mo (5 × starting seat)	~$75.00/mo (5 × starting seat)
10	~$150.00/mo (10 × starting seat)	~$150.00/mo (10 × starting seat)
25	~$375.00/mo (25 × starting seat)	~$375.00/mo (25 × starting seat)
50	~$750.00/mo (50 × starting seat)	~$750.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Research 2026-08-18 from first-party pages. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

→ SolarWinds Incident Response
SolarWinds Incident Response primary-job workflows
Pick SolarWinds Incident Response for SolarWinds Incident Response primary-job workflows.
→ incident.io
incident.io primary-job workflows
Pick incident.io for incident.io primary-job workflows.
→ SolarWinds Incident Response
Best for itsm depth
SolarWinds Incident Response leads on ITSM depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
→ SolarWinds Incident Response
Best for source control depth
SolarWinds Incident Response leads on source control depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
→ SolarWinds Incident Response
Best for hosting panel depth
SolarWinds Incident Response leads on hosting panel depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.
→ incident.io
Best for free plan
Better for free plan

The differences that actually matter

Pair-specific analysis for SolarWinds Incident Response vs incident.io — not generic category copy.

Free plan
incident.io ahead
On free plan, incident.io is ahead. SolarWinds Incident Response: Trails incident.io on this criterion. incident.io: Better for free plan. Feature evidence also diverges on On-call & paging (SolarWinds Incident Response: Strong; incident.io: Moderate).
ITSM depth
SolarWinds Incident Response ahead
On itsm depth, SolarWinds Incident Response is ahead. SolarWinds Incident Response: SolarWinds Incident Response leads on ITSM depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.. incident.io: Trails SolarWinds Incident Response on this criterion.
Source control depth
SolarWinds Incident Response ahead
On source control depth, SolarWinds Incident Response is ahead. SolarWinds Incident Response: SolarWinds Incident Response leads on source control depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.. incident.io: Trails SolarWinds Incident Response on this criterion.
Hosting panel depth
SolarWinds Incident Response ahead
On hosting panel depth, SolarWinds Incident Response is ahead. SolarWinds Incident Response: SolarWinds Incident Response leads on hosting panel depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.. incident.io: Trails SolarWinds Incident Response on this criterion.
Web data / proxy depth
SolarWinds Incident Response ahead
On web data / proxy depth, SolarWinds Incident Response is ahead. SolarWinds Incident Response: SolarWinds Incident Response leads on web data / proxy depth (9/10 vs 8/10). Landscape or cluster fit from vendor documentation.. incident.io: Trails SolarWinds Incident Response on this criterion.

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

SolarWinds Incident Response

Pros

Stronger on itsm depth
Stronger on source control depth
Stronger on hosting panel depth
Stronger on web data / proxy depth

Cons

Trails on free plan

incident.io

Pros

Stronger on free plan

Cons

Trails on itsm depth
Trails on source control depth
Trails on hosting panel depth

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose SolarWinds Incident Response if…

You need incident.io's stronger free plan more than SolarWinds Incident Response's strengths
Your primary fit looks closer to: incident.io primary-job workflows

Don't choose incident.io if…

You need SolarWinds Incident Response's stronger itsm depth more than incident.io's strengths
You need SolarWinds Incident Response's stronger source control depth more than incident.io's strengths
You need SolarWinds Incident Response's stronger hosting panel depth more than incident.io's strengths
Your primary fit looks closer to: SolarWinds Incident Response primary-job workflows

Alternatives worth considering

When neither product is the right fit.

PagerDuty
On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Rootly
Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.

Final verdict

Scenario-level close — not a repeat of the intro.

SolarWinds Incident Response wins when…

SolarWinds Incident Response primary-job workflows

incident.io wins when…

incident.io primary-job workflows

SolarWinds Incident Response primary-job workflowsSolarWinds Incident Response
incident.io primary-job workflowsincident.io
Best for itsm depthSolarWinds Incident Response
Best for source control depthSolarWinds Incident Response

Which one should you choose?

Choose SolarWinds Incident Response if:

SolarWinds Incident Response primary-job workflows

Choose incident.io if:

incident.io primary-job workflows

Product screenshots

Real product UI from our media library — no placeholders.

SolarWinds Incident Response

incident.io

FAQ

Is SolarWinds Incident Response better than incident.io?: Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs incident.io 7.8.
Which It Development fits which team?: SolarWinds Incident Response: SolarWinds Incident Response primary-job workflows incident.io: incident.io primary-job workflows
Does SolarWinds Incident Response or incident.io have a free plan?: SolarWinds Incident Response: No free plan. incident.io: Free plan available.
How does SolarWinds Incident Response vs incident.io pricing compare?: SolarWinds Incident Response starts from $15.00/user/mo. incident.io starts from $15.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?: We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

Related comparisons

Alternatives to consider

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SolarWinds Incident Response

Our verdict

incident.io

Quick verdict

Choose SolarWinds Incident Response if…

Choose incident.io if…

Winner by category

Side-by-side feature matrix

Capabilities

Pricing comparison

SolarWinds Incident Response

incident.io

Seat-count estimates

Best for

SolarWinds Incident Response primary-job workflows

incident.io primary-job workflows

Best for itsm depth

Best for source control depth

Best for hosting panel depth

Best for free plan

The differences that actually matter

Free plan

ITSM depth

Source control depth

Hosting panel depth

Web data / proxy depth

Pros and cons

SolarWinds Incident Response

incident.io

Who should not choose each product

Don't choose SolarWinds Incident Response if…

Don't choose incident.io if…

Alternatives worth considering

Final verdict

Which one should you choose?

Choose SolarWinds Incident Response if:

Choose incident.io if:

Product screenshots

SolarWinds Incident Response

incident.io

FAQ

Related decision paths

Related comparisons

Alternatives to consider

Still deciding between SolarWinds Incident Response and incident.io?

Try a decision tool