SoftwareGlimpse

incident.io vs Rootly

Compare incident.io and Rootly on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

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incident.io

7.8/10

Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

Best for

• Teams that want incident command in Slack more than a paging-first ops cloud
• Buyers who will add on-call only if needed
• Product-led incident response versus PagerDuty Professional seats

Starting from $15.00/user/mo

Free plan available

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VS

Our verdict

No universal winner

There is no universal winner between incident.io and Rootly. Choose incident.io when Teams that want incident command in Slack more than a paging-first ops cloud. Choose Rootly when Slack-first teams buying incident command at a published $20/user floor. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.

incident.io is better for

✓ Starting pricing
✓ Free plan

Tie

• Integrations
• Security & admin

Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud

Choose Rootly if: Slack-first teams buying incident command at a published $20/user floor

See detailed comparison ↓

Rootly

7.7/10

Incident response — Incident Response Essentials $20/user/mo; On-Call Essentials $20/user; Enterprise custom. Does not outrank PagerDuty 8.0.

Best for

• Slack-first teams buying incident command at a published $20/user floor
• Buyers who will add On-Call Essentials only if they need paging
• Comparisons versus FireHydrant Pro $25 and incident.io Team $15

Starting from $20.00/user/mo

No free plan

incident.io vs Rootly at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingincident.io
incident.io
Rootly
Free planincident.io
incident.io
Rootly
User / licence minimumDepends
incident.io
Rootly
IntegrationsTie
incident.io
Rootly
Security & adminTie
incident.io
Rootly

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ incident.io
Best for starting pricing
incident.io publishes a lower researched starting floor ($15/mo vs $20/mo for Rootly). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ incident.io
Best for free plan
incident.io researches a free plan; Rootly does not research a free plan.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
incident.io wins
incident.io
incident.io publishes a lower researched starting floor ($15/mo vs $20/mo for Rootly). Confirm currency, renewals, and add-ons — not a total TCO winner.
Rootly
Trails incident.io on this criterion
Free plan
incident.io wins
incident.io
incident.io researches a free plan; Rootly does not research a free plan.
Rootly
Trails incident.io on this criterion

Which should you choose?

Choose incident.io if

Teams that want incident command in Slack more than a paging-first ops cloud
Buyers who will add on-call only if needed
Product-led incident response versus PagerDuty Professional seats

Choose Rootly if

Slack-first teams buying incident command at a published $20/user floor
Buyers who will add On-Call Essentials only if they need paging
Comparisons versus FireHydrant Pro $25 and incident.io Team $15

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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Independent criterion outcomes
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