SoftwareGlimpse

SolarWinds Incident Response vs PagerDuty

SolarWinds Incident Response fits solarwinds incident response primary-job workflows; PagerDuty fits pagerduty primary-job workflows.

Independently recommendedLast updated Aug 18, 20267 evidence sources7 screenshotsHow we compare
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SolarWinds Incident Response logo

SolarWinds Incident Response

7.7/10

SolarWinds Incident Response (formerly Squadcast) — Pro $15/user/mo annual; Premium $24/user/mo annual; Enterprise contact; 14-day trial. Slug remains squadcast. Does not outrank PagerDuty 8.0.

Best for

  • • SolarWinds Incident Response primary-job workflows

Starting from $15.00/user/mo

No free plan

Visit SolarWinds Incident Response
Read review

VS

Our verdict

Our verdict

PagerDuty is the stronger overall fit

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs PagerDuty 8.

PagerDuty is better for

  • ✓ Free plan
  • ✓ Security & admin
  • ✓ Integrations

Tie

  • • ITSM depth
  • • Observability depth
  • • Source control depth

Choose SolarWinds Incident Response if: SolarWinds Incident Response primary-job workflows

Choose PagerDuty if: PagerDuty primary-job workflows

See detailed comparison ↓
Stronger overall fit
PagerDuty logo

PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

  • • PagerDuty primary-job workflows

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty
Read review

Quick verdict

Start here — then dig into the evidence below.

Choose SolarWinds Incident Response if…

  • SolarWinds Incident Response primary-job workflows

Choose PagerDuty if…

  • PagerDuty primary-job workflows
  • You prioritize free plan
  • You prioritize security & admin
  • You prioritize integrations

Overall recommendation

Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs PagerDuty 8.

Key trade-off

PagerDuty's clearest edge is free plan.

Winner by category

Only dimensions with researched evidence for this pair.

DimensionWinnerWhy
Free planPagerDuty winsBetter for free plan
ITSM depthTieSolarWinds Incident Response and PagerDuty are close on ITSM depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
Observability depthTieSolarWinds Incident Response and PagerDuty are close on observability depth (8/10 vs 8/10). Landscape or cluster fit from vendor documentation.
Source control depthTieSolarWinds Incident Response and PagerDuty are close on source control depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
Hosting panel depthTieSolarWinds Incident Response and PagerDuty are close on hosting panel depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
Web data / proxy depthTieSolarWinds Incident Response and PagerDuty are close on web data / proxy depth (9/10 vs 9/10). Landscape or cluster fit from vendor documentation.
Security & adminPagerDuty winsPagerDuty leads on security & admin (7/10 vs 8/10). Landscape or cluster fit from vendor documentation.
IntegrationsPagerDuty winsPagerDuty leads on integrations (8/10 vs 9/10). Landscape or cluster fit from vendor documentation.

Side-by-side feature matrix

Normalized availability from product research — empty rows are not shown.

Capabilities

FeatureSolarWinds Incident ResponsePagerDuty
Incident managementStrongStrong
Change & problem managementModerateModerate
Service catalogLimitedLimited
Infrastructure monitoringModerateModerate
APM & distributed tracingLimitedLimited
Log managementLimitedLimited
Source control & reposLimitedLimited
CI/CD & automationModerateLimited
Hosting control panelLimitedLimited
Managed hosting platformLimitedNot evidenced
Cloud PaaS / app platformLimitedNot evidenced
Proxy / web data networkLimitedLimited
ITSM AI assistanceModerateModerate
Developer AI assistanceModerateModerate
On-call & pagingStrongStrong
Enterprise security & SSOModerateModerate
Analytics & reportingStrongStrong

Pricing comparison

Pricing evidence last checked Sep 9, 2026.

SolarWinds Incident Response logo

SolarWinds Incident Response

From $15.00/user/mo

No free planFree trial available
  • Pro$15.00/user/mo
  • Premium$24.00/user/mo
  • EnterpriseCustom
PagerDuty logo

PagerDuty

From $21.00/user/mo

Free plan availableFree trial available
  • Free$0.00/user/mo
  • Professional$21.00/user/mo
  • Business$41.00/user/mo
  • EnterpriseCustom

Seat-count estimates

Labeled estimates from verified starting per-seat pricing — not invoices.

SeatsSolarWinds Incident ResponsePagerDuty
5~$75.00/mo (5 × starting seat)~$105.00/mo (5 × starting seat)
10~$150.00/mo (10 × starting seat)~$210.00/mo (10 × starting seat)
25~$375.00/mo (25 × starting seat)~$525.00/mo (25 × starting seat)
50~$750.00/mo (50 × starting seat)~$1,050.00/mo (50 × starting seat)

Estimate from verified starting per-seat pricing — actual total depends on plan, annual discounts, and add-ons.

Research 2026-08-18 from first-party pages. Affiliate economics excluded.

Open cost calculator →

Best for

Scenario picks from researched strengths — not a universal ranking.

  • → SolarWinds Incident Response

    SolarWinds Incident Response primary-job workflows

    Pick SolarWinds Incident Response for SolarWinds Incident Response primary-job workflows.

  • → PagerDuty

    PagerDuty primary-job workflows

    Pick PagerDuty for PagerDuty primary-job workflows.

  • → PagerDuty

    Best for free plan

    Better for free plan

  • → PagerDuty

    Best for security & admin

    PagerDuty leads on security & admin (7/10 vs 8/10). Landscape or cluster fit from vendor documentation.

  • → PagerDuty

    Best for integrations

    PagerDuty leads on integrations (8/10 vs 9/10). Landscape or cluster fit from vendor documentation.

The differences that actually matter

Pair-specific analysis for SolarWinds Incident Response vs PagerDuty — not generic category copy.

  • Free plan

    PagerDuty ahead

    On free plan, PagerDuty is ahead. SolarWinds Incident Response: Trails PagerDuty on this criterion. PagerDuty: Better for free plan. Feature evidence also diverges on CI/CD & automation (SolarWinds Incident Response: Moderate; PagerDuty: Limited); Enterprise security & SSO (SolarWinds Incident Response: Moderate; PagerDuty: Moderate).

  • Security & admin

    PagerDuty ahead

    On security & admin, PagerDuty is ahead. SolarWinds Incident Response: Trails PagerDuty on this criterion. PagerDuty: PagerDuty leads on security & admin (7/10 vs 8/10). Landscape or cluster fit from vendor documentation..

  • Integrations

    PagerDuty ahead

    On integrations, PagerDuty is ahead. SolarWinds Incident Response: Trails PagerDuty on this criterion. PagerDuty: PagerDuty leads on integrations (8/10 vs 9/10). Landscape or cluster fit from vendor documentation..

Pros and cons

Product-specific for this pair — derived from researched outcomes and editorial notes.

SolarWinds Incident Response logo

SolarWinds Incident Response

Cons

  • Trails on free plan
  • Trails on security & admin
  • Trails on integrations
PagerDuty logo

PagerDuty

Pros

  • Stronger on free plan
  • Stronger on security & admin
  • Stronger on integrations

Who should not choose each product

Decision quality improves when we say who should walk away.

Don't choose SolarWinds Incident Response if…

  • You need PagerDuty's stronger free plan more than SolarWinds Incident Response's strengths
  • You need PagerDuty's stronger security & admin more than SolarWinds Incident Response's strengths
  • You need PagerDuty's stronger integrations more than SolarWinds Incident Response's strengths
  • Your primary fit looks closer to: PagerDuty primary-job workflows

Don't choose PagerDuty if…

  • Your primary fit looks closer to: SolarWinds Incident Response primary-job workflows

Alternatives worth considering

When neither product is the right fit.

  • incident.io logoincident.io

    Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.

  • Datadog logoDatadog

    Observability suite — infrastructure, APM, logs, and security signals with consumption/host pricing; Infrastructure Pro from $15/host/mo annual.

  • Jira Service Management logoJira Service Management

    Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.

  • FireHydrant logoFireHydrant

    Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.

Final verdict

Scenario-level close — not a repeat of the intro.

SolarWinds Incident Response wins when…

SolarWinds Incident Response primary-job workflows

PagerDuty wins when…

PagerDuty primary-job workflows

  • SolarWinds Incident Response primary-job workflowsSolarWinds Incident Response
  • PagerDuty primary-job workflowsPagerDuty
  • Best for free planPagerDuty
  • Best for security & adminPagerDuty

Which one should you choose?

Choose SolarWinds Incident Response if:

  • SolarWinds Incident Response primary-job workflows

Choose PagerDuty if:

  • PagerDuty primary-job workflows

Product screenshots

Real product UI from our media library — no placeholders.

SolarWinds Incident Response

  • Official SolarWinds Incident Response product UI from solarwinds.com/it-incident-response-software.

PagerDuty

  • Official PagerDuty incident-response marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
  • Official PagerDuty incident-management marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
  • Official PagerDuty on-call marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.
  • Official PagerDuty AI incident-response marketing UI from pagerduty.com — not a SoftwareGlimpse lab screenshot.

FAQ

Is SolarWinds Incident Response better than PagerDuty?
PagerDuty is the stronger overall fit. Same-cluster peer comparison. Overall: SolarWinds Incident Response 7.7 vs PagerDuty 8.
Which It Development fits which team?
SolarWinds Incident Response: SolarWinds Incident Response primary-job workflows PagerDuty: PagerDuty primary-job workflows
Does SolarWinds Incident Response or PagerDuty have a free plan?
SolarWinds Incident Response: No free plan. PagerDuty: Free plan available.
How does SolarWinds Incident Response vs PagerDuty pricing compare?
SolarWinds Incident Response starts from $15.00/user/mo. PagerDuty starts from $21.00/user/mo. Confirm live vendor pricing before purchasing.
How did SoftwareGlimpse compare these products?
We map both products to the same category criteria, then evaluate trade-offs using verified product, pricing and feature evidence. Affiliate relationships never change outcomes.

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Affiliate disclosure: some links may be affiliate links. We may earn a commission at no extra cost to you. Rankings and scores are never based on commission. Full disclosure

Methodology disclosure: scores and recommendations follow SoftwareGlimpse evaluation criteria (version 1.0.0). Affiliate relationships do not determine rankings.

How we recommend: product claims are tied to recorded research where available.

AI-assisted disclosure: drafts may be AI-assisted from approved facts and assessments. Humans approve publishable editorial judgments. AI does not invent live prices or claim hands-on testing.

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