SoftwareGlimpse

BMC Helix ITSM vs PagerDuty

Compare BMC Helix ITSM and PagerDuty on features, pricing, and buyer fit using the same researched criteria.

Independently recommendedLast updated Aug 18, 20266 evidence sources6 screenshotsHow we compare

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BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• Remedy-lineage estates moving to Helix ITSM
• Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
• ITIL-mature shops that will not self-serve a $19 agent tile

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

VS

Our verdict

No universal winner

No universal winner. Choose based on which criteria matter most for your team.

BMC Helix ITSM is better for

✓ Security & admin

PagerDuty is better for

✓ Starting pricing
✓ Free plan

Tie

• Integrations

Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM

Choose PagerDuty if: SRE/IT teams that need on-call schedules and paging

See detailed comparison ↓

PagerDuty

8/10

On-call / incident response — Free ≤5 responders; Professional $21/user/mo annual ($25 monthly); Business $41 ($49 monthly); Enterprise contact.

Best for

• SRE/IT teams that need on-call schedules and paging
• Orgs already sending alerts from Datadog/CloudWatch
• Incident commanders who want a dedicated ops cloud

Starting from $21.00/user/mo

Free plan available

Visit PagerDuty

BMC Helix ITSM vs PagerDuty at a glance

Criterion-level leaders from verified research.

Full scorecard →

Scorecard preview

Criterion leaders based on verified research — open the Scorecard tab for evidence detail.

Starting pricingPagerDuty
BMC Helix ITSM
PagerDuty
Free planPagerDuty
BMC Helix ITSM
PagerDuty
User / licence minimumDepends
BMC Helix ITSM
PagerDuty
IntegrationsTie
BMC Helix ITSM
PagerDuty
Security & adminBMC Helix ITSM
BMC Helix ITSM
PagerDuty

Which It Development is better for you?

Quick picks based on fit — not a universal ranking.

→ BMC Helix ITSM
Best for security & admin
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
→ PagerDuty
Best for starting pricing
PagerDuty publishes a lower researched starting floor ($21/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
→ PagerDuty
Best for free plan
BMC Helix ITSM does not research a free plan; PagerDuty researches a free plan.

The biggest differences

Where the products diverge most clearly on verified criteria.

Starting pricing
PagerDuty wins
BMC Helix ITSM
Trails PagerDuty on this criterion
PagerDuty
PagerDuty publishes a lower researched starting floor ($21/mo vs $115/mo for BMC Helix ITSM). Confirm currency, renewals, and add-ons — not a total TCO winner.
Free plan
PagerDuty wins
BMC Helix ITSM
Trails PagerDuty on this criterion
PagerDuty
BMC Helix ITSM does not research a free plan; PagerDuty researches a free plan.
Security & admin
BMC Helix ITSM wins
BMC Helix ITSM
BMC Helix ITSM leads on security admin (9/10 vs 8/10) from approved SoftwareGlimpse editorial assessments — not hands-on lab testing.
PagerDuty
Trails BMC Helix ITSM on this criterion

Which should you choose?

Choose BMC Helix ITSM if

Remedy-lineage estates moving to Helix ITSM
Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
ITIL-mature shops that will not self-serve a $19 agent tile

Choose PagerDuty if

SRE/IT teams that need on-call schedules and paging
Orgs already sending alerts from Datadog/CloudWatch
Incident commanders who want a dedicated ops cloud

Related comparisons

Alternatives to consider

How we compare

A short look at the comparison process. Full methodology

1
Collect
Collect official product information, pricing, and product evidence.
2
Normalize
Map evidence to the same category evaluation criteria for both products.
3
Compare
Evaluate both products against identical criteria — ties and depends are allowed.
4
Explain
Show why each product wins, loses, or ties, with evidence behind the outcome.

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